Ruxley Rooms

Words cannot express fully the awful experience of Ruxley Rooms. So to try and summarise, the shared bathroom door wouldn't close as it was off the hinge, the bath was full of cement dust, the curtain pole fell down when trying to close the curtains and when trying to pull the sheet down on the mattress, the mattress was found to be stained and stomach turning. Needless to stay we cut our stay short and left.

We check in late, due to our circumsyamces. The staff asked us to pay £20.00 without decency and explaing it as not stated in the policy, asking us while he is in our room, and rude and shouting. We paid the 20.00 anyways. Following day, we check out at exactly 7:55 am which our official check out is 2pm, before we check out we took photos of the viscinity for our review. The staff came out and shouted at us and asking us to live the premise as we are taking pictures as we think ee did not violate anthing. The staff needs proper training in hospitality and must improve thier professionalism. Stongly not recomended.

I stayed at Ruxleys rooms it was very clean and cheap stay. In the room desk had crack and also plug so scared to use had no choice no there plugs in room. There was no TV remote to watch TV. I can't believe in this day and age there property of this state. There was no heating in rooms or bathroom, I wasn't able to sleep due to cold room even though I put jacket and sock on. The bed not of good quality when I went to sleep I slumped down. The items in room were of poor quality.

Booked for last Sat to find out the hotel was over booked and cancelled free of charge, so a panic to find another suitable accommodation and await a refund. Then this hotel still showed rooms online after cancelling, as if they are waiting for a larger or more expensive booking. Rather than take the hotel offline and prevent the problem.