The St. Regis Aruba Resort

My wife and I recently stayed at the St. Regis Aruba for our honeymoon, and I can confidently say it's a perfect 10/10, no questions asked. In summary, the St. Regis Aruba excels in service, hospitality, property quality, location, cleanliness, and food/drinks—truly spectacular in every aspect. Specifically regarding the food, there isn’t a bad entrée or meal to be found. From the fish tacos and smash burger to the hummus and veggies, fresh fruit platter, and sushi, every dish is fresh and delicious. Kudos to the chefs and their culinary teams for their outstanding work. I also want to give a special shoutout to Juan, Jairo, Catherine, Rosanna, Joe, Justin, Errol, and Justin. They made our stay incredible with their kindness, care, and hard work. Their dedication to going above and beyond every single day has truly earned them recognition. In closing, I strongly encourage you to choose the St. Regis Aruba. Any unfavorable reviews you may find do not reflect our amazing stay. If you’re contemplating a visit, take my advice and book your experience—you’ll be glad you did!

This is not a St Regis. I stayed at the St Regis in the Maldives, and this is nothing close. Yes, it has only been open 3 months, but yo can already tell that it should be a JW Marriott. Firstly, the hotel uses cheap materials such as thin doors in the rooms, cheap toilets that break repeatedly and cheap furniture. Secondly, it is done in neutral colors, so it could be anywhere. Not a beach theme, at all. The pools are not heated so only children will swim in the. The Marriott Surf club has heated adult pools. There are no cushions on the chairs, as there are at the Ritz and Bucati and Tara. Most importantly, the service is really poor. Everyone is friendly, but the service is really slow, and when you are serving a $240 porterhouse at your signature restaurant, it should be perfect.. I do believe that Marriott will rebrand the hotel as otherwise it really cheapens the St. Regis brand. Most importantly, they do not understand service recovery. At a Ritz, when a mistake is made, the employee can take care of it on the spot, whereas at this hotel, they must go through several layers of management, and when they get back to you the next day (not the manager by the way - they void interactions) the compensation is too little and too late. The $100/day resort fee on top of the $1200/night rate is an insult. Stay at the Ritz, not here

We had booked eight nights at the St. Regis but ended up leaving after just three, as even our modest expectations were not met. Compared to our stay at the Ritz-Carlton Aruba last year—which impressed us with its spacious layout—the St. Regis felt cramped. Outdoor space is very limited, and the beach area, although part of a long and occasionally wide stretch, is extremely small. The loungers are tightly packed on a narrow ***** of sand, more reminiscent of a budget resort than a luxury property. The fitness center is bright but offers a very limited selection of equipment. We also cannot recommend the Eskame restaurant for dinner. The menu was minimal, the fish was not fresh and had an unpleasant smell, and the steak was fatty and rubbery—simply inedible. On a positive note, the Akira Back rooftop restaurant was the highlight of the resort: stylish, modern, with excellent service and high-quality Japanese cuisine. Unfortunately, the overall service did not meet expectations. Poolside service was almost non-existent, our laundry was misplaced and only returned two days later, and our airport transfer was completely forgotten. Even if the service had been flawless, we would not return to this resort.

The worst check out and conciare service ever experienced. Asking questions and not receiving any answer, creating problems instead of solving them.. I couldn’t believe this kind of behaviours at St. Regis. First time in a St.Regis resort and never more in the future.

From check-in to check-out the St Regis did not disappoint! After reading many reviews we decided to continue with our stay and are glad we did. The property is running at 60% capacity and we were upgraded. While there are certainly aspects of the staff still learning, they hold a high standard of service. Special shout out to Jeandray at the outside bar who made our trip. Will look to be back soon.

Everyone is great here the service is very attentive by everyone especially by alex at the pool . It's not easy to please everyone BUT he is doing a great job with a smile. Not sure what all the negative reviews are all about the rooms are huge and beautiful and the beach and pool are great and not crowded..Sure you can here the hotel next door but if you are looking for no noise stay home everyone is having a great time no matter what hotel