Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jan 9, 2025|Deluxe King Room With View
Guest UserThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
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Price per night from:€294
Posted on Aug 4, 2024
Guest User
The hotel is in a great location with a retro design and great service in the lobby and bar
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Price per night from:€294
Posted on Mar 16, 2024|Superior Apartment
Guest UserThe hotel is located in the financial new district, which is a safe area. The transportation is also very convenient. There is a subway downstairs. It takes less than 30 minutes to get there by taxi from the airport. The room is a good size for two people, and there is a large balcony where you can enjoy the scenery outside. There is also a laundry room upstairs, which is also very convenient. You need to pay by coin or scan code. There is a small supermarket, convenience store, breakfast restaurant, and Red Hat Pizza downstairs. In short, it is very convenient. The only thing to point out is that the front desk is very difficult to find. It is in the room at the end of the corridor on the right side of the elevator on the 2nd floor. Note that the door of the room is still closed. We went up and down several times and finally asked the concierge to take us up.
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Price per night from:€88
Posted on Jul 12, 2024
Ruoruo306
The hotel is located in the new district, which is very safe. The front desk service is also very good. The sanitary environment is good, and slippers are provided. The hotel breakfast is relatively simple, but it is really nice to be able to see the snow-capped mountains from a distance in the hotel.
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Price per night from:€136
Posted on Dec 14, 2025
Huohuoshuizhuyu
The room was clean and quiet, and the hygiene was impeccable. There's a restaurant downstairs, which was very convenient for meals. The front desk staff were super friendly and enthusiastic. There are many trendy restaurants nearby, and it's close to the subway station, a park, a large supermarket, and a shopping mall.
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Price per night from:€72
Posted on Jun 1, 2026
Guest UserThe overall it's really good because the hotel it's firstly very well located as it's close to main Street (excellent transport) but in a small street. Very close to nice dining and commercial areas. It seems Brand New so everythings Shiny and very clean, people a very nice.
I would say the only issues are the very bad window frames which don't isolate the noise of the street and I imagine also the cold weather in winter and the pillows which are uncomfortable.
Beside those two points the hotel is fantastic
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Price per night from:€98
Posted on Mar 6, 2025
Guest User
The location is good! It's relatively safe! It's not far from the mall and there's a supermarket nearby! The only problem is that the breakfast is really bad.
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Price per night from:€110
Posted on Sep 19, 2025
Angelo Andres Valenzuela Espinace
It's a hotel just to spend the night. Do not expect any attention from the staff, like being on your honeymoon and a bottle of champagne as a courtesy, or a nice views from Tower C.
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Price per night from:€112
Posted on Nov 13, 2024|Deluxe Two Double Room
Xiaopangpang1211
This stay was for a business trip. I stayed for one night. The floor was high and very quiet. It is in the eastern part of Chile (rich area). The environment is very good. It is next to the most prosperous luxury mall in Santiago. The transportation is convenient. There are all kinds of famous brands, shopping malls, supermarkets, nightclubs🪩, steak houses, and international cuisines around... The only thing I feel is that the hotel facilities are a bit old and the bed is a bit soft, but the overall feeling is still good. The breakfast is also rich, with various breads, yogurts, fruits, and coffee☕️ Overall, I am very satisfied with this trip🧳Stay
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Price per night from:€146
Posted on Jan 24, 2024
Guest User
Facilities: Pool and gym, room with washing machine with drying function
Service: Towels are cleaned daily and sheets are changed every 3 days
Environment: convenient shopping transportation, there is a small activity park nearby
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Price per night from:€72