The hotel is located at No. 71, Po Yang Lake Avenue, Du Chang County (Zhubei City), adjacent to the Second Po Lake Bridge, Nanshan Park and wetlands, with convenient transportation. The hotel's facilities and equipment adopt smart products throughout the house, belong to the modern luxury style, combining and business, equipped with large conference rooms, buffet breakfast combining Chinese and Western food, rich and diverse, fitness room, laundry room and other facilities are perfect, and large parking lots set up in front and back. The room is equipped with a giant screen projector, whether for leisure vacation, business negotiation, or visiting relatives and friends, this is your ideal choice
"Facilities are paralyzed + headphones are lost without compensation! Very poor stay experience! ! ! !
This is not only a bad stay, but also a continuous mental consumption from check-in to check-out. Record in detail, I hope everyone avoids the pit.
Part 1: Paralyzed facilities and ineffective services
· Burst toilet: I found that the toilet was bad when I checked in. After the toilet pad was flushed, the water in the toilet was sprayed directly outward, not only wet the entire toilet seat, but also leaked at the bottom. Feedback to the front desk, the other party directly replied ”the maintenance worker is off work, wait for tomorrow”. Excuse me, how can I wait until tomorrow when I stay for one night? Finally, I can stand the use.
· Blocked shower room: When taking a bath, the sewer is completely blocked, the water accumulates over the ankle, and the bathroom is ”water full of Jinshan”. Basic living functions cannot be guaranteed.
Part 2: Poor handling of lost headphones (core events)
1. Lost items, the first time to recommend:
I checked out on October 3 and accidentally left a pair of Apple AirPods2 headphones in room 418. Call the hotel immediately after discovery, and the front desk denied it directly on the grounds of ”not seeing” without careful lookup. After I showed the Bluetooth positioning clearly showed that the headset was in the hotel, the other party changed its mouth and said that it would understand the situation.
Negative delay, missed opportunity to find:
Since then, the hotel has repeatedly promised to call back on the grounds of ”National Day busyness”, and I need to take the initiative to ask repeatedly throughout the whole process. This negative attitude completely missed the prime time to find lost things.
3. Confirmed found, but not verified:
After I said that I would not solve the alarm, the hotel suddenly changed its mouth, saying that I found the headset in room 418 and offered to mail it. I take it for granted that I found a complete set of headphones, but the hotel did not check the number of headphones with me before mailing, and there was a major negligence.
4. Receive a single, refuse to communicate compensation:
When I arrived home after the trip, I was shocked to find that there was a headset in the box after receiving the courier! I immediately contacted the hotel, the other party had a bad attitude, first a variety of shirks, and then completely refused to reply to the message and refused to bear any responsibility.
Summary:
This hotel has collapsed from hardware facilities to service responses, to the safety and security of guests' property. Staying in a room facing a ”paralyzed”, after leaving the store, you have to experience property loss and bad luck. This is not only poor service, but lack of the most basic business sincerity and responsibility. It is strongly recommended that you choose carefully and protect your personal belongings."