Zhengzhou Yuehai hotel is located in Erqi square, the bustling central business district of the city, close to Dehua pedestrian street, Dennis David City, Vientiane City, etc. with a hundred years of history, the railway station, subway line 1, line 3 entrance, airport bus line 3 are close at hand, with superior geographical location and convenient transportation. The hotel building is 99 meters high, with 28 floors of the main building, 1 floor underground and 5 floors of the attached building. The design is novel and the style is unique. The hotel has various styles, elegant and comfortable rooms, all equipped with high-quality room facilities, so that guests can fully experience the luxury and comfort of the hotel.The hotel has complete catering facilities, including Chinese restaurant, revolving western restaurant, etc Enjoy the beautiful scenery of Zhengzhou.The hotel has seven magnificent, elegant and exquisite meeting rooms, with an area ranging from 50 m2 to 600 m2. With an area of 608 square meters, the Regent hall can accommodate 330 people to hold large-scale banquets at the same time, and can be set into theater style, classroom style, T-shaped desk and other conference forms according to the needs of guests; the meeting room with an area of 240 square meters in the Shenzhen Hall of the Hotel is suitable for holding various government affairs, business meetings, lectures and other large-scale activities. In addition, the hotel also has a variety of conference venues such as forum, business negotiation and teaching, which can meet the needs of different guests.
"Let's just say, my first hotel stay in Zhengzhou was quite an unpleasant experience.
Allow me to outline a few issues. Firstly, the most immediately noticeable thing upon entering the room was that the children's bed wasn't properly made. Then, in the bathroom, I found short hairs on the toilet when I wiped it myself.
Secondly, the front desk informed us that food deliveries could either be brought up by the delivery person or via a robot. As we were with our child, we opted for robot delivery for safety reasons. However, the delivery driver left the food downstairs. I waited for over 15 minutes, but it never arrived. Assuming the robot was busy and my order was queued, I called the front desk to inquire about the wait time. To my surprise, they told me they were busy, the robot wasn't working, and they could only send it up once they were done with their tasks. This really highlights the poor service attitude of your front desk staff. We ended up going downstairs ourselves to collect the food, only to find that my order had no receipt. This certainly annoyed me.
Leaving the delivery person aside, how can you permit unidentified items to be left in your lobby? Meals are simply placed there without receipts, and it seems no one in the lobby is responsible for overseeing this. What if a dangerous item were hidden inside an unreceipted order? Your hotel's safety awareness is severely lacking, and your management in this area is quite deficient.
Thirdly, and quite unexpectedly, your restaurant was perfect. I was initially curious why breakfast was served on the 28th floor. Upon arriving, I discovered it offered fantastic views of the Erqi Tower, and the staff even activated the rotation feature, allowing us to enjoy a revolving rooftop restaurant experience during breakfast. This was an excellent experience. The restaurant staff also provided very good and enthusiastic service."