Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Aug 8, 2026|One Bedroom Deluxe
Anonymous UserAs a frequent business traveler and hotel enthusiast, this hotel truly exceeded my expectations👏
The moment I stepped into the room, it felt bright and spacious. The room size was more generous than many hotels of the same caliber I've stayed in before. There was ample space for luggage, and the work and leisure areas were clearly delineated, completely free from any cramped feeling. The attention to detail in the design was truly impressive.
The amenities were thoughtful and comprehensive. The room was equipped with a self-service laundry machine, so I didn't have to worry about accumulating dirty laundry during my week-long business trip – it was incredibly convenient. What surprised me most was the shower experience: the water pressure was strong and steady, and there was plenty of hot water, hitting my body with just the right force. After a long day of travel, a shower completely washed away all my fatigue. This kind of comfort in the details is precisely the standard a five-star hotel should uphold👍
Overall, my stay was impeccable. I will definitely choose this place again for my next business trip here.
Show more
Price per night from:£52
Posted on Jul 12, 2026
Yvie94Got early check in after submitting two new emails to be registered for Ascott rewards. Assigned to 807 and sighted a few drain flies upon entering, small issue compared to what we faced later. Spotted 2 plaster bagworms, and toilet bowl had bugs surfacing repeatedly despite lid being down. Photos for both attached. Gave feedback to front desk and waited for duty manager to arrive (started waiting from 5.22pm), then went back to room while DM prepared a new room. Waited for about 25 mins and we decided to head to the lobby with our luggage as nothing was happening. We were offered the suite at 808 but tried to explain before entering 808 that the corridor was infested with the insects, he shrugged (prolly language barrier here). 808 had the same issue and the DM initially tried to explain it was not a bug and we had to show him photos on google, and also spotted a bagworm with the worm (photo for second room attached) inside on our way out. We told the DM we did not want an upgraded room, and just wanted a clean room that had no insects. Next room we were offered was 1305 which thankfully had no bugs and smelled a lot fresher. It was 6.07pm when we put our bags down and had to wait “5 mins” for keys to be delivered. Nothing happened after 20 mins and we had a dinner reservation to head to, called front desk and they sent the security guard up to hand us the room keys, not sure this is correct protocol? Around midnight we could hear the tv from next door, luckily front desk sent someone up within minutes. This was more an unlucky experience with inconsiderate guests next door, but soundproofing could be improved as we could hear their doorbell loud and clear when front desk came up to check the situation. Anyway we checked out a day earlier as we didn’t feel comfortable and well-rested.
Show more
Price per night from:£46
Posted on May 31, 2026|Superior Twin Room-Non-Smoking
JasonnXGood stay overall. Ando Hotel is very convenient, only about a 5-minute walk to Nagoya Hill Shopping Mall. The staff were friendly and helpful, especially with luggage.
The room was comfortable, but there was no hairdryer or fridge, which may be inconvenient for some guests. Cleanliness can also be improved, as there was dust on the toilet door.
Overall, good location and service, but basic amenities and housekeeping could be better.
Show more
Price per night from:£18
Posted on May 23, 2026
Alif ArhamBest hotel, great location, friendly staff. Recommended to stay while you are in Batam. Mall only 100m from hotel. Breakfast foods also many and delicious.
Show more
Price per night from:£30
Posted on Jun 27, 2026
Dean StantonImpeccably clean. Outstanding service from Ixxora on front desk. All staff keen to please and professional. They actually seem genuinely happy to be there and to welcome you.
As of June 2026, MAXONE Batam offers simply the cleanest and most well maintained rooms in the whole of Kepulauan Riau. No question. The only hotel able to compete with the obsessive cleanliness is their next door neighbour 4 star property adjacent! There are new 5 star hotels on the island where the level of maintenance does not meet the standards set by MAXONE Batam.
Highly recommended for leisure travellers who DON'T require pool, gym or breakfast included in the price. What you will get is a sense of luxury and commitment to quality and service excellence.
Not recommended for longer stays and business travellers due to poor WiFi stability and shortage of work space / work surfaces in the rooms, that are small and a tight squeeze by Indonesia standards.
Show more
Price per night from:£20
Posted on Jun 3, 2026
Guest UserThe hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.
Show more
Price per night from:£24
Posted on Jun 15, 2026
Adammail97The hotel Air-Conditioning is very bad. I have reported to the receptionist, but they refused to fixed that. I slept with sweat body and the room feel warm. The location is very strategic. The room condition is very cosy. Everything is nice but the only AC is problem. Hope hotel management can fix the problem ASAP
Show more
Price per night from:£15
Posted on Mar 16, 2026|Family Triple Room
Guest UserThe cleanliness of the room is very terrible. With door unable to close properly and the toilet seat is broken. Bed was alright. However, theres no sound proof. You can hear the room next door shower.
But the location is very superb. About 5-10minutes to the mall and the market. Very convenient
Theres also in room massage. Quite cheap but not that quality
Show more
Price per night from:£9
Posted on May 24, 2026|Executive Deluxe Twin Room
AnnieECFGreat experience in this hotel, although slide uncomfortable experience with the arrangement of the rooms, as I requested 4 non-smoking room but got smoking rooms instead. However, front desk was able to squeeze in 1 nonsmoking room for us, which was still bearable. One of our family members had her birthday on the 2nd day of the stay, so the staff was able to light decorate the room, and have a special arrangement for breakfast. Great experience for us!
Show more
Price per night from:£19
Posted on Apr 23, 2026|Deluxe Queen Room
Guest UserIn my opinion, the room was a bit dirty with old paint, and the kitchen sink was unusable. The kitchen equipment was basic, and the bathroom was just okay. The view, however, was great; we could see the city of Nagoya, and the night view was beautiful, allowing us to watch the go-karting. There was no Qibla direction marker, the Wi-Fi didn't work properly (it kept cutting in and out), and the TV only had YouTube. This was quite disappointing, especially since it was our anniversary, and we couldn't watch any other channels because the Wi-Fi was so unreliable. So, overall, I'd say it was just an average apartment stay.
Thank you
Show more
Price per night from:£20