The Oasis Hotel & Spa is an ideal spot for travelers wanting to discover the city. Visitors to Agadir will find that the Oasis Hotel & Spa is a fantastic accommodation choice. In terms of transportation, Agadir Al-Massira International Airport is approximately 26km away. The nearest airport is Agadir Al-Massira International Airport, approximately 26km from the hotel. There's plenty to do nearby, with Lebanon Mosque, French Institute of Agadir and Seafront Promenade all within a short distance. When guests have some time on their hands they can make use of the onsite facilities. Guests of this Agadir hotel can make use of the parking facilities. This hotel is particularly popular with those traveling alone.
"The location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire."