Spa Hotels in Pattaya

Staff and service was awesome. Breakfast was great as well. The hotel is a bit outdated and it is in need of some TLC and refreshed upgrades. The location is perfect, right off of Walking Street and the beach. It’s my 2nd time staying there

Comfortable, clean hotel, but definitely not a 5-star quality. Room is really small. Buffett breakfast is nothing special with food cold and bland and not being timely restocked. Gym has nice cardio equipment, but completely locking any strength training equipment. Location wise, this hotel is rather far from the beach and all of the activities; taking a car there is in average 30-40 minute drive due to congested roadways.

Nice property with clean private beach big clean rooms Very good amenities. Will recommend it for sure

The hotel is still undergoing renovations on their building 2 which they will put the guests once building 1 is full. The first night the room has no sound proofing or whatsoever that makes sleep deprivation even harder as I am a light sleeper. I requested to put me up on to their sister hotel which they refused and offered me to their building 1 it was better but can be much better. At night people fighting in the middle of the night on the property itself. My suggestion is to close the building instead of letting guest stay in a noisy and dusty place only solution providing ear plugs to lower the noise disturbance 🤦 Overall the service is good like the staff names Miss Beer and Miss Mind and the hotel manager miss Linda is good at customer service and are very welcoming 😀😀 To be honest I am a regular guest to this hotel chain for the past 8 years but they don’t treat their regular guest with good offers or Whatsoever whenever we message the managers or reservations team which got 2 weeks to reply me and I even tried calling on the number always never call me back!!! If this carry’s on and I will stop staying At Mind Group since the management is not very good treating its regular guest!!

I wish I found this hotel earlier! If you get ocean view it’s absolutely incredible, but you also can’t be disappointed with the city side especially if you’re on a high floor (you can see all the city lights). The room was small but perfect, I had a large patio/a bath/AC/sink/fridge: you don’t need much else as a solo traveller. Ladies and gentlemen I HIGHLY recommend this hotel. Also don’t forget the check the incredible pool are and the DIB rooftop bar!

Comfort bed, I got a good sleep for 5 nights there!Nice and helpful staff Very good breakfast! the Swimming pool is not big enough, not too much activity for big kid

Good location, feel like a true resort in the busy Pattaya. Next to Terminal 21. Lovely pools and private beach area at the end of Pattaya beach. Breakfast could be improved, Thai selection is not tasty. Our room had cigarette smell coming from AC Vent from time to time from other room. Which we understand it’s not hotel’s fault but just annoying especially at night when we sleep. Smoker should be considerate and not selfish toward others in the same building. We got upgraded to a suite which was good. But the shower tiles were super slippery! It’s not the kind of tiles to be used in wet area especially bathroom flooring. I had to put a bath math on the floor and still be super careful during shower. Very dangerous.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. The only thing is the room was small and pricey

Pros: nice spacious room; good variety of choices for breakfast; 24hour help desk and very responsive customer service; kids activities; complimentary snack service; kids play area; mobile app of the hotel was convenient Cons: location is quite far from beach but there is a free shuttle every hour to the beach but this bus does not go to Jomtien central area; quite a walk to convenient store or restaurant (used grab app for deliveries to solve this problem); the hotel has an event hall so weekend nights were quite noisy I would recommend this hotel to people who are traveling with kids and not planning on doing much sightseeing.

I stayed here twice a year before COVID and have now returned after the renovation. We stayed in a twin room, which was nice and satisfactory. However, the service at this hotel is drastically different from what it was before and has unfortunately become quite poor. Upon checking in, I was instructed to download their app to request ongoing services. After checking in, I purchased credits (referred to as Free Money / Bath Bonanza) through the app, but I still had to go down to the check-in counter to complete the payment before placing an order for in-room dining, which felt ridiculous. Why didn’t they reintroduce the credit program at the check-in counter like before? Regarding the spa, the app listed some discounted packages. When I called the spa to confirm whether I could book a Thai massage for THB 1400 without using my credits (the original price would be charged if I applied credits), they assured me that I could. When I asked if I should book through the app next, they told me they could make the booking over the phone right then. However, after my treatment, my husband was charged THB 1800 instead of THB 1400 and was informed that the discounted rate was only available through the app. Additionally, many staff members seem to have limited English proficiency, which complicated communication. It was not like this before! I booked a spa appointment for the next day at 10 AM and was told to arrive early. I arrived 20 minutes before my appointment but couldn't find any staff there, and the reception didn’t open until 10 AM! After the spa, I was led to the outdoor resting area, but there was construction on a wooden bridge nearby, with hammering sounds and a burning smell! We were also disappointed with the breakfast options. There were no noodles in hot soup or traditional Thai dishes, which felt quite lackluster. The in-room dining also disappointed us. The Pad Thai I ordered was terribly salty! After the meal, the staff came to collect the dishes but left the table messy without wiping it down. On Christmas Eve, we had dinner at The Coast. It was advertised as a Christmas dinner with a live band, but it turned out to be a guitar and violin duo playing a few Chinese songs. I felt like it was a mid-autumn festival instead. My child and I arrived at the restaurant first, and I asked the staff to hold our dishes as we wanted to wait for my husband. They agreed but then served my child and me the salad starter immediately! Once my husband arrived, we had to chase them three times to serve him the starter. Additionally, I had to ask twice for a drink menu! To top it off, we were charged THB 1900 each for a main course that included only one slice of beef Wellington! We spent a total of THB 5900 for the three of us and ended up with a watery mango milkshake! Overall, it seems that the renovation did not extend to service quality, and the changes haveu significantly detracted from my experience.