Crown properties in Perth

The television in the room did not work it would turn on but had no reception,we had multiple technicicians enter our room late at night it wasn't until after midnight a technician realized it was the wrong remote control after leaving and returning again and it was finally resolved only to realise the Tv does not have access to netflix or streaming tv. This was a disappointment to our anniversary treat stay at crown, was expecting a more relaxing stay without the hours of disruption of multiple technicicians working in our room at midnight to turn on the television. When the desk staff enquired how was our stay, they seemed oblivious but not overly concerned or genuinely apologetic about the interruption to our stay. It was a shame as the hotel and Crown complex is an impressive location that I have I had the prestigious honour to contribute to the construction and maintenance of the stone and tile installation, dating back to the original buswood build and ongoing upgrades to presidential suites over the years and even the more recently upgraded Crowns construction including their presidential and other exclusive areas. So this was a rare opportunity to experience first hand the exclusive facilities I contributed to. The finished product was a treat to see up close for where our stay allowed us limited access to, I would love to be able to afford to access some of the exclusive areas I had responsibility for parts of prestigious projects there that I hoped to one day witness even if it was on special events like my anniversary, but I don't think even on rare occasion that the local experience is worth the expense might look to Bali resorts still for value and quality of an all inclusive hotel experience stay.

The Crown Tower Perth Front Desk charged me additional breakfast cost for 1 adult and 1 child which i already paid in Trip.com. During check-in, I mentioned to the hotel front desk that i booked breakfast for 4 pax. Subsequently I have to contact Trip.com and hotel to ask for refund. However the hotel still charged me credit card service charges due to their mistake. Their front desk’s service is really bad experience to me.

The hotel room wasn't huge, but the mattress was just right – not too soft, not too hard – making for a very comfortable stay. The breakfast was definitely the highlight, with Chinese, Western, and Indian options… truly something for everyone! 👍 On the other hand, what disappointed me most was the attitude of the front desk staff. The male employee at the front desk wasn't very friendly. I arrived in Perth on a very early flight, so I went to the hotel to store my luggage before heading into the city to explore. When I asked him about transportation, he didn't offer any real help, just told me to look at the street signs. On the day of my check-out, the same male employee was on duty. My flight was at 8:30 AM, so I didn't have time for breakfast, even though my room rate included it. When I asked if there was a grab-and-go breakfast service, he simply replied: ”No.” As a tourist, I found his attitude quite cold and completely lacking in customer service. 👎