Petaling Jaya Hotels with Airport pickup service

I am writing to provide feedback following my recent stay at your hotel. Unfortunately, my experience was not up to the standard I had expected. Firstly, the room lacked towels upon my arrival, and I had to call housekeeping to have them sent. This was also happened during my last stays. Additionally, I found that the minibar was not stocked, which I initially addressed by calling reception to request a room change. I was told that instead of moving rooms, housekeeping would send a minibar to my room, but this was not an ideal solution. Furthermore, I noticed that the area around the minibar cabinet had not been properly cleaned, which was disappointing given the otherwise high standards of the hotel. I hope this feedback will be taken into consideration to improve the overall guest experience.

It is our family's repeated stay in One World hotel over the past decade. This is the default choice whenever we come to KL. We are pleased with the service standard here, the breakfast selection, and we even received complimentary daily laundry service during our recent 5 nights stay. Looking forward to coming back again soon. Thank you to the hotel staff for the great service and keep up the good work.

The front well welcome but the hotel don’t have staff to help guests to show room by telling the way so it hard for guests to find room myself, my recommend should have one staff go with guests to show room.  Note and thank,  YI Lang

The hotel room is large and spacious, and clean. Hotel staff are friendly. Location is ideal as it is next to the train station, very convenient. Also it’s near 2 large shopping centres. Food is plentiful at shipping centres and also around the area. It’s also near a famous Nasi lemak shop called Village Park

Day 1 - only 1 towel available, stains on bedsheet, no phones on bedside, air conditioning noises so loud we had to move to another room at 11pm. Day 2 - broken safe, phone out of order, stains on bedsheets, counter top in toilet moulded, toilet lights black out twice!!! The only good thing about this hotel is the location, nothing else! Worst experience I’d ever had!

The hotel location was superb for us, as our relations were living down the road from the hotel. 1. location : superb 👍🏻 2. rooms : good, for a few visiting days, but the beds are too soft and due for renewal. 3. common area : due for refurbishments. 4. restaurants : breakfast was good with multiple choices 👍🏻 5. services : very good for the stay 👍🏻 

Everything was nice. The bed was big and comfortable. Toilet was spacious and very clean. Room service was very prompt. Breakfast spread was amazing and delicious. Only drawback was that its almost the same varieties every day. By the 2nd day the excitement dies down.Infinity pool was nice but is very small but gym is good. Looking forward to the next stay. Beautiful view of all the skyscrapers from the hotel from all angles

Reception is obvious leak of manpower. No interaction from reception when check in. Cleanliness is ok but qualities for room amenities need improve such as towels and boiling kettle. Seem not clean enough. Hotel location is depend your visit purpose. For me is fine and lots of restaurants in the same development project. View of room is good with nice view facing The curve. Room is spacious for the price offered.

I'm ok and staisfied with the hotel's management, such as parking free, the room, cleanliness, staff attitude. All good. And its suitable for senior citizen and OKU to access from parking to lobby hotel. Just need to take lif to go 1 down level to the lobby. And there is only 1 lif at the parking that share with other residents in the aame blok. Today i've been stopped by indian lady staff (short hair) twice, from me entering the lif cause at that time there were other residents also waiting to take lif. She stopped me twice, as her reason was, guest cannot go to resident's level. In fact, the lif is goin down to the hotel lobby. I give 5 stars to the hotel service, but i'm not satisfied with the staff mentioned. Is there any problem among residents management and hotel managment?

Enjoyed the stay. Nice, spacious clean room. Great location with plenty of eateries around. Kang from the front desk was especially helpful in resolving issues i had.