NataliaGeo
March 15, 2025
We stayed from 10.03 to 13.03.2025. A few days before arrival, the hotel administration wrote to us and we were able to get answers to all our questions. We were checked into the room earlier, at 12 o'clock. The room was on the 23rd floor with a swimming pool, which was cleaned and filled in front of us and the pool was filled for about 4 hours, officially check-in to the room is after 14:00, and the pool was completely filled only by 16:00, I would like to use all the amenities after check-in at 14:00. They took one passport as a deposit, which really bothered me. The room is for 4, but there were two cups and two glasses that stood by the sink in the shower, they did not bring additional ones upon request and offered to use the glasses from the shower. Breakfasts were paid for, but this was the first time we encountered such a concept - we were given food coupons - one dish from the menu per person per day in four restaurants to choose from, of which only two restaurants were open and there was only one menu for coupons - these are only three dishes worth 80,000 dongs each, drinks are not included in the meal, you can use the coupon at any time from 6 am to 8 pm. Therefore, there is no point in paying for food in this hotel. There is a choice of cafes and restaurants, yes, the price is higher than in the village of Muine, but not higher than in restaurants in other hotels. The room was good, all the amenities were there and a mini kitchen with an electric stove with one burner, a microwave oven and even a multicooker, a kettle. Water, tea, coffee were replenished every day. Cleaning in the room is superficial. On March 11th there was no light at 7 am and until 6 pm, no one warned in advance, even wifi did not work in the room. There was no compensation, in the evening one drink per person as a compliment. I was surprised by the working hours of the fitness center - from 9 am to 5 pm, the same schedule for the children's room, a children's room with a labyrinth, slides and balls, a good center, but paid, 1 hour 50,000 dongs per child without a parent, billiards and board games are paid. Carefully when booking a room, what is included in the price. We had the fitness center, swimming pools and children's water pool included. When visiting, they ask for a guest card and check the possibility of use. Beach towels are paid, we did not take them, we had our own. The pools are very beautiful, clean, at the pool bar, prices for cocktails start from 139,000 dongs. You can get to the beach by electric car, if included in the stay, or by elevator, but it does not always work. The distance from the buildings to the beach is decent. The beach itself is poorly maintained, there are no mattresses on the wooden sun loungers, the toilet is dirty. The picture before my eyes is not very good. Overall, the hotel is interesting, but boring, there is nothing nearby.
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