Researched to send review to manager b4 posting but unable to find contact info. Marriott Kansas City Airport ROOM 706: May 21-23, 2022 $473.12 – two nights (including expensive water and items from store to eat in room) Room as though hadn’t been used in some time – dust. Shower would not drain for quite some time and then overflowed into bathroom. Did not notice as had eyes closed to wash face. Then heard a gurgling sound and looked at drain – it eventually drained but not until had flooded outside shower onto floor. Used many towels to cover water so would not slip and fall. In lavatory were some kind of raised smudges so cleaned sink upon check in. There were two refrigerators in the room – not sure why. The larger of the two had a great deal of frost in the freezer. The smaller one top was dirty; inside had fingerprint smudges. Cleaned both refrigerators as well. Overall, the room was not very clean. I cleaned everything in the room that would have been touched by hands or feet. That includes the toilets. There were two towels that had dead winged insect of some kind on them; they were used to mop up water overflow from stopped up drain in shower. I arrived very late in the early morning hours. I had asked for a quiet room. Apparently, the people on the other side, #704 maybe were quite noisy? Must have been opening and closing the barn door until even earlier wee hours of the morning. What a terrible concept for a hotel room unless some type of bumper to prevent the noise. I got very little rest that night after travelling from Florida beginning at about 1:45 PM EST. The amenities? Very lacking. Not even a shower cap. For the price of the room, one would expect better. In addition, not even water was offered as an amenity: $2.50/bottle is steep. After traveling one wants good clean water. No room service. So, $3.00 for a tasteless muffin. The website indicates the following: “Savor a meal from the privacy of your guest quarters thanks to our convenient room service options.” No bellhop. An engineer was called to assist checking out. ROOM 806: May 28-29, 2022 ($205 plus taxes) – one night $242.84 (including $19.54 for food to take to room & expensive food/water for room) More issues with this room – it was even dirtier and again seemed as though had not been used in quite some time. The hangers were covered in dust. I was too tired to clean them to hang my clothes on. Upon walking in the room had the most musty smell – the smell of sour water causing my nose to run. The bag for the hair dryer as was the hair dryer itself very dusty. Someone else’s hair was on the sheet of one bed. Again, I had to clean the sink. In fact, a total cleaning of room. Broken lampshade. Again, no bellhop. Scanty amenities. No room service. Most of the staff were great. The shuttle drivers were very courteous and helpful. I do not think that the rates charged were appropriate for the services offered, the amenities, n
98 Reviews