Viceroy Riviera Maya

Nice time at Viceroy. Small resort but nice. Went on a private cenote tour with Danil. Was super cool. He was great!!!!! Resort clean. Jungle like. Spa nice. Staff were great. If there was one fault the pool area needed a hot tub. And in room plunge pools could be heated as well. But we had a nice stay. Food was excellent. Oh and beach is nice to look at but not swimmable really. Great spot for chill vaca.

A real haven and oasis from the bustle of a vibrant coastal area. We had such a wonderful stay at Viceroy, where attention to detail is taken very seriously and the staff were so attentive and welcoming. I am also missing the best turn downs ever in particular, it was such a treat after dinner to get back to the villa with a ready for bed hug from housekeeping. The walk to breakfast was also an adventure, down the tropical pathways to the beach area, you get to appreciate the emphasis on guest privacy and the feel of being in a tropical forest, with waterfalls, monkeys in the trees and exotic birds flying all around. Whilst resting on a day bed after feasting at breakfast you get a most tropical secluded part of the beach and can watch the pelicans diving into the aquamarine sea looking for their breakfast. If we took an excursion or booked a dinner in Playa del Carmen, we just couldn’t wait to get back to our hotel and relax with a drink at the bar playing games. The Viceroy and its staff does not disappoint and we feel it gave us the best of this part of Mexico.

The best service we have ever had in our lives. Carlos, Juan, Pepe, Oscar all made us feel right at home and well worth the money. The villa was perfect and the entire resort was unlike anything we have experienced. All around great service but the food was also incredible. Heavy handed Oscar behind the bar makes a great Margarita. Thanks for everything fellas, I hope you get to read this and your boss give you a raise!

Our team held our annual in-person retreat at the property, and it was truly a unique and memorable experience. We received top-notch service from the staff, including Pepe, who expertly managed our large group at the pool and beach each day. The hospitality team was equally impressive, assisting with spa appointments and organizing excursions off the property. The venue itself was magical, blending a jungle atmosphere with wild animals, all while maintaining an air of luxury and sophistication.

This resort feels like you are in two different worlds—jungle and beachfront. We had a private pool on the patio of our villa. We had an outdoor shower which felt like you were in a jungle. The pool/beach area was stunning. But what made this resort so special was the way you were treated. The customer service and attention to detail was excellent. We would recommend this over and over again.