Hotels near Porto Cathedral, Porto

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

The staff is very friendly. They responded to the customer's requests as much as possible. The location is good, but the breakfast was a bit disappointing, and above all, the hotel is old and the facilities are outdated. I thought I would never visit again after seeing brown rust coming out of the toilet water.

The room facilities are top-notch, with an extremely comfortable bed and pillows that are perfectly soft and supportive. The bathroom is spacious and bright, equipped with premium amenities. Additionally, the advanced entertainment system and free high-speed Wi-Fi make the stay incredibly enjoyable.

we were happy to have booked this hotel which is right in the center of everything. Our room was well designed, furnished, and functional. It is clean and our unit facing the square. Yet it is not noisy at nights for a good sleep. The receptionists are helpful and friendly. We love the bar serving good wine and beer and the it is relaxing after a long day out. The breakfast is superb . We love their portugese tart placed at the reception counter. Will surely recommend to our friends to use this hotel .

Friendly People in a practical instalation verdad clase to San Bento train station (walking distance) Con modernas instalaciones y personal amigable y atento, con una excelente ubicación muy cerca de la estación del tren de San Bento

Room size acceptable but again like quite some hotel we stay; we don’t like the bath area as water get easily spilled outside to the sanitary area. The reception is very helpful giving us good advise how to move around to the places of interest

New hotel. Everything was very clean n tidy. Well kept. Will stay here again if I have the chance 👍👍💯

Clean and safe hotel. The staff were friendly and helpful. Lighting in the bathroom was too dark - difficult to shave and hard to shower. Room had no overhead light and was also dark. Our room faced the street which was fairly busy and noisy. Had to keep curtains closed during the day for privacy because clients at the hotel across the street could see into our room. Breakfast was way too expensive for what was offered. Very little choice - jam options poor, coffee poor. Only the sliced cheese was tasty.

The location is good. There is a supermarket and a fast food restaurant. The contact area is a bit dark and the appearance is a bit old. It is easy to wonder if you have booked the wrong place😁. The room is not big but clean. There are some small restaurants downstairs of the hotel.