Vienna House by Wyndham Havelufer Potsdam

We have known the hotel since it opened. It is run on wear and tear and is trying to get the maximum price because it has become expensive everywhere in Potsdam. The carpet in the room is worn out beyond anything tolerable. You shouldn't pay extra for breakfast, it's very basic. Staff have very different motivations.

I booked a bed larger than 1.8 meters, but the room was a boat. It may be too late to check in, the front desk is too tired, and accidentally made a mistake. After telling him that the room does not match, change it to the correct room type in time!

Under Superior we had imagined something else. The internet photos look very different. I specifically requested a walk-in shower due to a leg disability. We were given a double room with a bath with an extremely high entry. Something broke out on the bathroom door and was left hanging. The cleanliness left a lot to be desired, especially under the bed and there were still candy wrappers flying around. We got a different room - also not exactly a superior double room. There was only one key (card access no longer works) Only on Mondays when the manager is there should there be a second key. Bathroom with shower OK. Only the hanging of the toilet paper holder was half out of the wall and hung on screws hanging out. We took a picture of this and showed it to reception so we couldn't be blamed. The bin hadn't been emptied once and the under bed hadn't been mopped. We have stayed at this hotel a few years ago. It has turned out to be very negative compared to back then. The value for money is not right here. The location is of course very good and on the first evening we had a very nice helpful receptionist who tried very hard. It would be nice if things turned positive again.

Schöne Lage an der Havel, ordentliche saubere Hotelzimmer und ein guter Service beim Frühstück. Aber die Rezeption ist leider selten besetzt so das man sich selber kümmern muss.