Nativo Lombok Hotel

It’s a simple but a good hotel ! Close to the beach and from the restaurant.

Decent place for the price.

I would give 0 if possible. THEY DIDNT CANCEL OR GIVE US ANY WARNING OF ANY ISSUES. Less than 20 hours before arrival they finally respond after I reached out to them about transportation stating they cannot “accept us at the property”. They didn’t even try to contact us ???? Nothing at all. They allowed the charge to go through, didn’t cancel the booking or say anything. Absolutely ridiculous.

Lousy accommodation! The photos in every website are so diferente that the reality. We booked 4 nights, but we was there 3 nights. The first day the pool was empty and they said that in one day will be ready, we went the next day and they said that in to days will be ready. Never was ready. Floor on the restaurant is broken, taped stair railing. Not recommend!

The good things about this hotel is the Lady at reception is exceptionally friendly and try as much as possible to fulfill her guest need. The guy who escort to our room is also honest and helpful. Its location is in ideal for shop around. You would easily find place to eat or place to buy other food. Some male employee though did show disrespect gesture and even with un-polite words we can understand easily. WiFi was suck, Room facilities was far below what we paid for. There is no mineral water in the room. There is a power outlet for TV, but there is NO TV. In bathroom they provide cheap liquid for shampoo and body wash with different dispenser. Mattress quality was very bad, with soft in the middle and very hard metal on the edge. This is really surprising as we can see in their store they have New King Koil mattress not being used yet. They have ugly wardrobe for us to store our cloth. They only have one power outlet near side table. Their headboard has lights but it were off. Access to the room is amazingly horrible. Steep step with shaking railing, the hallway in front of the room has no roof and get wet when rain. Oh BTW, be careful to walk on pathway from Lobby to Pool area. It is so slippery in the rain, especially if you wear slippers or shoes (better walk on grass). Breakfast was presented in Spanish style. French Toast was served in low quality. It was not processed in a proper way (my wife is chef for 5star hotel, she knows in detail). We were just too tired to do any complaint while in the property. We would not come back if we had a chance to visit Kuta again. There are a lot other options available on the area. We suggest to explore those options and avoid this place.

Place looks great in the pictures, but: 1. Our bedsheets were very dirty. It wasn't something they could have cleaned but didn't, just permanent stains. Quite disgusting. 2. We had many TV problems. We had two rooms and one of them wasn't able to connect to Netflix, the staff were already aware of it but apparently they didn't mention it when we booked the room. Secondly the TV on the other room had serious WiFi problems, so watching TV didn't workout that well. 3. The worst part was that we had 4 days constructions all over the pool and restaurant area. It was super noisy, dusty and we were asked not to sit next to the pool for part of our stay. We asked for a discount and we got a ridiculous offer of 25k off. After a long unpleasant bargain we got 50k off, which is also ridiculous. 4. The pool didn't work and the water didn't circulate. Again, disgusting. To summarize, you pay quite a lot of money, the hotel looks great in the picture, but it's in the details where they lack. Just do me a favor about this place, don't believe the pictures.