JI Hotel (Qingdao University Software park)

It is with great dissatisfaction that I write to complain about my poor experience at your hotel. As a newly opened hotel in 2024, I had expected to enjoy high-quality facilities and services, but the actual situation was extremely disappointing. First of all, when I checked in, the staff repeatedly emphasized that the lighting in the room was poor and kept suggesting that I pay extra to upgrade the room type. This kind of sales pitch already made me feel uncomfortable, but the experience that followed was even more infuriating. The worst problem was the bathroom door lock failure. At night, I closed the bathroom door because the toilet was always emitting a blue light. When I got up at six in the morning to go to the bathroom, I found that the door was locked and could not be opened. After contacting the front desk, I was told that I had to wait until 8:30 for a technician to come and handle it. I had to get dressed and go to the first floor to use the public restroom, which was a huge inconvenience and embarrassment. After returning to the room, I inserted the room card, the curtains opened automatically, and all the lights came on, which made my head, which was already groggy from getting up early, even more uncomfortable. When the master arrived at 9:30, the unlocking process was extremely rough. The master used many tools, knocking, smashing, and even kicking. He went out to change tools many times. After struggling for a long time, he finally kicked it open with a hard kick. The huge noise generated during the operation attracted several residents on the same floor to come and watch, and the doors were not closed during the operation, with no regard for the privacy of the residents at all. In addition, the sound insulation in the room is very poor, and you can hear the conversations next door at night, which seriously affects the quality of rest. As a newly opened hotel, the sound insulation is unacceptable. The most disappointing thing is that during the whole incident, no hotel management took the initiative to apologize or explain. It was not until I took the initiative to raise the issue when checking out that the duty manager said casually, "There was no room like this last night, otherwise we would have changed the room yesterday. So considering that when I first checked in, I was asked to pay for an upgrade, does this mean that the hotel already knew there was a problem with this room? The final solution was that the duty manager asked us if we often stayed in the hotel and then told us that no matter who we reported the problem to, there was only this solution, which was to try to evade the problem by explaining the All Seasons membership card. This way of handling not only lacks sincerity, but also makes people doubt whether the hotel knew there was a problem with the room in advance but still sold it. I strongly urge the hotel to conduct a thorough investigation into this matter and take the following measures: 1. Perform a comprehensive inspection and repair of door locks in all rooms 2. Improve the sound insulation of the room 3. Strengthen staff training and improve service quality 4. Provide reasonable explanation and compensation for this incident We hope that your hotel will pay attention to this matter and take effective measures to prevent similar incidents from happening again.

For orders placed on Ctrip, the hotel has robot delivery. The hotel is newly opened. The guy at the front desk is very enthusiastic. The hotel room is large and the bedding is very comfortable. The noodles served by the restaurant lady are delicious and the restaurant has a full range of varieties. , it is very convenient to have a laundry room. I will come here again next time

I stayed with my parents. They liked Miss Xu Chenxing very much. She was very nice.