Guest User
December 14, 2024
It was my first time in the north, and I was looking forward to experiencing heating or floor heating, so I contacted several hotels by phone before booking the hotel (see screenshot), and finally asked about the Four Seasons hotel. The staff told me that it had floor heating, so I placed an order. After checking in, putting down my luggage, eating and returning to the hotel, I wanted to experience the floor heating barefoot, but my feet were frozen 🥶🥶 (just tell me if it’s annoying or not). So I called the front desk and they told me that there was indeed floor heating, but the effect was not good. So I hung up the phone and the front desk didn’t take the initiative to call me to explain the solution. I later called the front desk again and they told me that I could upgrade my room (which I declined). What I want to express is that your floor heating is not effective, but you are still promoting the [floor heating] king-size room and so on on Ctrip. Why do you emphasize the word [floor heating] when you know the effect is not good? And it was confirmed by my phone call.
[Key Point] After I complained to 12345, when I opened their hotel homepage again the next day, the words [Floor Heating] were gone. That's right, [Floor Heating] was deleted. Fortunately, I took a screenshot after I discovered the problem. It's really disgusting! Don't contact me to delete the comment, wait for Ctrip and 12345 to handle it, I have all the recordings, 🈚 a lie
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