Qingdao Luoxiang Hotel (Qingdao Hongdao Hi-tech Zone Convention and Exhibition Center Branch)

Facilities: Many things are not working, even taking a shower is not smooth, Service: I was given a room card but it didn't say which room it was. I had to wait for a long time to process it. It was very unprofessional.

The public parking lot, the public elevator, the front desk are small, the room is small, the shower water is hot and cold, it's just like an apartment. Overall, it barely feels like a three-star, not a four-star.

It’s a quiet neighborhood＜ It's cheaper than I thought and it's okay.0

This is the only hotel I have visited in so many cities on business trips where I encountered a power outage. When I was taking a shower and blowing my hair at night, there was a sudden power outage and the room was completely dark. I was very panicked. I called the front desk, but I couldn't get through to the front desk no matter how I pressed the front desk button or the buttons next to it. I don't know which buttons I pressed and finally got through. A guy at the front desk said he would come and see it right away. It took about six or seven minutes from the power outage to finding the phone, dialing the number, and then coming to the front desk, but for me, it was really long. The front desk came and said it was a power outage, but they didn't know the reason when asked. Without giving any other explanation, I asked him to keep a record and I would make a follow-up complaint. Then, after more than ten minutes, they gave me a plan and asked me to change rooms. However, given my situation at the time, I would have to check in again and pack my luggage if I did so. Therefore, I said that I would not change rooms unless there was another power outage. They also refused to provide breakfast as compensation. I just hope they can record this situation because I don't want to continue this conversation at that time. There was no mention of changing rooms as there was no power outage. So when I checked out, I told the front desk about the power outage, but the two people at the front desk looked confused. I am not aware of this situation, so I wonder if the person at that time did not record it or if there was no communication during the handover. Very unprofessional service performance.

The check-in experience was super bad. Halfway through the shower, there was still no hot water. My hair was all wet. I called the front desk to find out that there was no hot water in the morning. Without any notice in advance, I called the front desk and made various excuses. I could only use cold water. I took a shower and washed my hair. I felt very uncomfortable at the end. I probably had a cold. The service was super bad.