Guest User
June 21, 2025
Disappointing!
I arrived past ten in the evening, considering I have my reservation and prepaid the room through Trip.com.
Upon arrival, I was given room 324, but when when I arrived inside, there were already a couple occupying inside. The lady is on the bed covering a blanket half body while the man is standing half naked. I rushed back to the front desk feeling disgusted, and the front desk lady and the guy kept on arguing. I was given room 237 by the guy front desk, but when I arrived there, the room was just vacated as with dirty linens and towels inside. The bathroom floor still has wet soap suds. I can even smell their sweat inside the room.
I was waiting in the hallway for me to be given a third room. After ten minutes, the male room attendant escorted me to the third room, which he said is a VIP room. Upon arrival, the room was still wet floors, and the ashtray was still filled with ashes of cigarettes. The room smells bad that I almost vomit of the cigarette smell but it was already 11pm night time and I was so tired of that whole day of activities at work plus this disappointing experience from this hotel was to call it a very bad day! I usually book this because of the location which is closer to Araneta Center.