VOI Praia de Chaves Resort

We stayed twice at this hotel. This is just wow, especially the staff. After 3 years almost everyone remembers us. Cleanliness - outstanding F&B - outstanding with local and regular beverages Food - outstanding I remember only one name - Alexandra, which is super helpful and pleasant lady. Always made our days special. Great animation team with water polo (I miss it). Highly recommend and we will definitely come back. WiFi works perfectly around the entire property.

Our experiece was pretty odd and the Bravo management did zero to help, in particular at our return in Italy. Rooms are dated and basic which could be fine cinsidering Capoverde. Our room was way over being dated and basic. it was falling apart. It had several problems due to lack of revovation and maintenance. Managing staff is not helpful (most of the time they are more in vacation than you). Some of the issue were related to safety and use of the room. We were travelling with kids and power points were detacching from the wall. For bravo club it wasn't an issue as the pieces of the bed missing - my son was sleeping on it! The main door didn't close well and with the wind it was slamming all the time. the wardrobe was falling apart, there was a leek from the toilet, lamps full of bugs or falling from the wall, bed sheets broken and this is a short list. For the Bravo Club - even after having contacted them upon returning to Italy - everything was not a problem and falls within their standards- This club is absolutely not worth at all money that they ask for, the price is not cohesive with the quality. It is overrated and very expensive for what they offer. Be very careful when you book with them ** La nostra esperienza è stata pessima, e la direzione del Bravo non ha fatto nulla per aiutarci, soprattutto al nostro ritorno in Italia. Le camere sono vecchie ed essenziali, il che potrebbe è accettabile considerando Capoverde. La nostra camera era decisamente troppo datata. Stava cadendo a pezzi. Aveva diversi problemi dovuti alla mancanza di ristrutturazione e manutenzione. Il management non è d'aiuto - il più delle volte sono più in vacanza di voi. Alcuni dei problemi erano legati alla sicurezza e all'uso della camera. Viaggiavamo con bambini e le prese di corrente si staccavano dal muro, mancavano i pezzi del letto - mio figlio ci dormiva sopra! La porta principale non si chiudeva bene e con il vento sbatteva continuamente. L'armadio cadeva a pezzi, c'era una perdita dal water, le applique erano piene di insetti o cadevano dal muro, le lenzuola erano rotte e questo è solo un breve elenco. Per il Bravo Club - anche dopo averli contattati al rientro in Italia - tutto ciò non è un problema e rientra nei loro standard. Questo club non vale assolutamente il prezzo richiesto, il prezzo non è coerente con la qualità. È sopravvalutato e molto costoso per quello che offre. Fate molta attenzione a prenotare.

This hotel has the most amazing beach and friendliest and most helpful local staff working there. However…having just returned from what was supposed to be a once in a lifetime Honeymoon stay in a 5* hotel we are very disappointed and let down after spending nearly £4000 for what really is no more than a 3* tops hotel. Like previous reviews, English speakers are not catered for when it comes to information services; of the piles of files in reception not one has an English translation. The rooms have no amenities other than an empty fridge with mould on the element, an empty bottle which you can walk to fill with water for your room; it holds 3 glasses! Not ideal! Having to walk to reception and wake staff for tea or coffee in the early hours was a pain to all. The bathroom was dated with leaks, cracked shower tray and intermittent hot water. The TV was hit and miss if it was going to work, as was the WiFi and the balcony furniture (plastic table and two chairs) had seen better days. Our bedding was changed during our stay, but it was one set full of holes to another full of holes. The paving by the pool area is worn and broken in places. The place was filled with cats the first week; some needing some medical care, then worryingly our second week as more guests started arriving most of the cats disappeared! There are too few sun beds on the beach even when the hotel is not busy and although there is a sign saying not to reserve the beds or staff will remove your items for other guests, they didn’t. We booked through Love Holidays who we will make a formal complaint to as being sold a 5* honeymoon when it clearly isn’t is just unfair and wrong. Compared to other hotels on the island this hotel is 2-3 *

We are in the resort now. Celebrating my husbands 60th birthday. Our room is nice, spotless, cleaned to high standard every day. You can ask for tea making supplies if you want them in your room. We are furthest from reception and pool areas so nice and quiet and it’s a nice enough walk. Paths are swept every morning, underneath the sun loungers could do with sweeping daily too. There are plenty of sun loungers and no need to rush to put your towels out but some still do! Public areas and facilities are clean and tidy. The coffee machines in the dining area are a bit unreliable. There’s some chipped crockery and the plates are cold. Food is plentiful, lots of choice however as with all buffet style meals food is not as hot as we like. Drinks in the bar areas are very good, no complaints. Most of the staff are very pleasant and accommodating. One or two appear to be less so and some need to smarten up to create a good impression. 2 staff members we found sleeping on sofas in the reception during their night shift. This does not create a 5 star impression. UK visitors are definitely a tiny minority of the hotel but we feel our needs have been accommodated. We are enjoying our stay and this is our honest opinion.

The resort itself is very nice. But the thumping music starting at nine in the morning until God knows what time was not nice whatsoever. The staff were very accommodating indeed and the food was more than adequate however, I would not return even if it was free.

Two single beds which you can't connect.  Not romantic as fall down the hole in the middle. Rooms are very dated with zero facilities. Food - variety good. Flies a  significant problem. Quality of the food went  downhill as week went on, with a lot of potentially nice fish dramatically overcooked. Coffee only at breakfast in restaurant. Rest of the time you have to get one at the bars. No tea / Coffee/ kettle in room which was very annoying Hotel spread out so little walk to some rooms Disabled accessibility is good even to the beach Friendly staff and locals in town Overly persistent entertainment staff Family hotel not adult only so don't come here for peace and quiet Nice pools and facilities. Clean Entertainment questionable in the evening although last night quite good. Rest of week male singer not to our taste but others might like. Flies are a real problem Beautiful gardens Dated cracked floor tiles around the pools area. Dated cracked bathroom facilities Definitely not 5 star; maybe 3 1/2 Don't book if you're expecting a romantic luxury honeymoon English are not catered for Only major plus was the amazing very warm sea and massive beach. Book only if your sole priority is the beach When checking out, again difficulty with English. No 'did you have a good time ? Just 'you pay 35 euros tourist tax' Maybe another hotel on the same beach would have been a lot better. Lastly, we bought supposedly required visas but no one asked for them! Waste of £60!!! Very disappointing