The Burgoyne

The staff excels in friendliness and service. Guests appreciate the opulent rooms, comfortable beds, and stunning views. The breakfast offers a satisfying variety. Centrally located with access to scenic walks.

We booked a post Christmas stay here as a treat but were unfortunately left very disappointed. The hotel is mid refurbishment and the room we stayed in (The Redmire) is on the floor yet to be modernised. After checking in there was an issue with the door meaning we were locked in and had to call reception for someone to come and apply WD40 to enable the latch to work properly. Although this worked to a degree, the locking and unlocking of the room proved very tricky for the remainder of our stay. It appeared as though we may not have been the only guests to struggle (see photo of the door), we also bumped in a gentleman in the corridor who said he was having similar issues with his room. We used the shower once, avoiding it completely the next day due to the trickle of water but mainly the gross amount of mold around the shower trim (see photos). There were also brown (albeit small) marks on the ceiling that looked like water damage. Some of the window frames were also mouldy and quite rotten in places. We didn't stay for dinner as the menu wasn't to our taste but were told the food was really good. We did stay for breakfast which was fine. Cannot fault the staff who were welcoming and very friendly, the manager was empathetic when I complained, offering a £50 discount which i accepted. On reflection however we still paid £150 for a room that was unhygienic and very tired. The decor is interesting...not what you'd expect of a property this age, my personal preference would be to style it to complement the period features. Instead there's a 'bougie' theme which looks cheap in places and in my opinion misses the mark.

We did not stay overnight in the hotel, but instead we treated a friend for his birthday to the three course Sunday lunch. Oh my God how delicious it was, probably the best meal we’ve had in a very long time. The hotel is five star and certainly so is the food. Great value as well at £23 for two courses and £28 for three at that price, we all had to go for the three! Hubby and I had a soft goat cheese and beetroot salad to start, our friend had smoked trout. All the starters were absolutely delicious for the main courses. Will and our friend had the roast chicken dinner, I had fried Sea Bream in lemon and caper butter. All, the food was top-notch. The Sea Bream was cooked perfectly with crispy skin and flaky light flesh. Hay and Friend said the chicken dinner was beautiful, especially the rich gravy and the roast potatoes! Deserts were a white chocolate and Baileys mousse, warm chocolate brownie with vanilla ice cream and the cheeseboard. Again absolutely delicious. We were stuffed! The staff are all lovely and so accommodating and attentive. There is a very very wine list as well as a good selection of gins. I cannot recommend this place enough.