Grecotel Creta Palace

We just had a wonderful last minute stay here as a family.The hotel and our maisonette was beautiful and clean. Breakfast was delicious! Rivalled Gleneagles. Staff were so friendly. and couldnt do more to make you feel truly at home.The kids club was amazing again the staff and facilities exemplary! Well done.👏 We were breakfast only and caught taxis along to Rethymino village to forte and explore the old town and its many amazing restaurants and thoroughly enjoyed the taverna closest to the hotel. The evening up to Agreco farm with dinner was a highlight and true Mama mia dream for the kids with tour of the farm and animals and food 5* with panoramic views! The spa back massage was on special offer and was truly amazing! Thank you Grecotel team for an amazing holiday 😊

I am recently staying in this hotel, great experience, very good family hotel with taste food and very good beach Totally recommend it

I feel compelled to say something special about my experience at Creta Palace. Having travelled the world staying in 5* hotels for most of my life, I have never experienced such warmth and care I received from the staff at this hotel, especially the team who look after all the guests in the restaurant at meal times. It actually brought me very close to tears at one point - it was so touching. I particularly want to call out to Cecilia, who was wonderful in every way; Evelyn, who was so compassionate & caring when I was in great pain; Nicos, who was just great, and George who helped carry my food back to the table from the buffet. Also, Nasia as one of the guest relations personnel with her enchanting eyes and naturally charming smile effortlessly defused any minor concerns we may have had. I arrived on a much needed holiday (with my wife) with some pre-existing health conditions as well as my long-time food allergies of peanuts, gluten and lactose. Cecilia particularly went out of her way to discuss with the chef what I could have and it altogether went very well and my Epi-Pen returned home unused. It was so encouraging to hear that the staff genuinely desired feedback so that they can improve their service offering. So in the spirit of giving some constructive advice I would suggest that for dessert you maybe consider baking some gluten free cakes like Greek honey and lemon (or orange) cake; GF almond biscuits; Meringue nests with fresh berries and/or Loukoumi. There is actually a lot to choose from (rather than just fruit or ice cream). I look forward next time ! Regarding the accommodation, our only niggle was that we would have liked the room to be a bit bigger and the bathroom was a little small. Nasia said there was nothing else available so we believed her and didn't put up a fuss. In summary: AMAZING STAFF; Good Food & Lovely Location. Sincerely Yours, Paul & Janet

Wonderful hotel. Great location. (nearby city center) Looked after us daily very well and rooms were spacious and clean. All people were amazing and very friendly. Food in restaurants was tasty and service excellent. Huge variety of alcohol and kids -suggestions- drinks as well. Staff in reception were very helpful and knowledgeable of local area. My 2 kids (7yo and 4yo) loved kids club. Check in was very fast and efficiency. 2025 is loading.

Had a lovely stay with my partner at the hotel. The rooms could use an update but the location is amazing, super close to city centre but right in front of the beach. There is also everything included, beach bar, hairdresser, spa and the staff were super attentive (special mention to Ilias at reception and Evelyn at the restaurant who was super kind and gave us an amazing recommendation for a day trip to Preveli). Would definitely recommend.