Relais Barberini

Nice hotel, super clean and tidy.

I booked a room for my 70 year old mother standing outside the building, thinking it is a hotel. However, as we pushed the door we realised it's just a door that leads you to an old building, an elevator is to take you to x floor that is a reception/"hotel" when in fact it's just a floor of flats converted into a hotel. My mom had an lift accident when she fell 20 stories down and she doesn't take lifts since. Within 5 minutes of making a booking for 2 nights I asked management for booking cancellation as she was crying downstairs afraid to proceed further and they declined (i.e. still charged in full for 2 nights), even though the booking was made only minutes before. I would have understood them if the booking was made at least an hour before or the night before, which would have meant they lost out on having someone else book. Here it was a matter of minutes. They just wanted to get their little bit of cash and not care for anything else. They could have charged for 1 night and not 2. Entrance is horrible and the whole experience with them was one of the worst. There are plenty of other lovely places in the area, with great customer service, lovely lobby, rooms etc.