Hotel VM

I'll start by saying that I'm not evaluating the property (which is certainly beautiful) since I couldn't stay there, but their behavior. Reservation cancelled by the property a few days before check-in (but I say, cancel it a few months before so I have time to find an alternative???). Note: reservation from May 20 to 22 refundable until May 16, the day on which the property "tries" to charge the card. Reason for cancellation: invalid credit card (card that I use regularly and that was subsequently accepted by another property). When the card was first refused I thought "well, maybe it's because it's a foreign card or maybe the data of the new card that I entered in April wasn't recorded (note: in April I had changed the card due to attempted fraud on the old one initially entered, and I had informed the property, see photo)", so I provided another one and asked them to notify me in case there were problems, and provide me with an IBAN for a bank transfer. Nothing, another "swipe" attempt failed (according to the facility) and the reservation was cancelled. It's Booking's fault, which has very strict rules, they say. Well, I assume that something went wrong and that it was actually Booking's fault. Having immediately noticed the cancellation, I immediately called the facility for clarification and in order I got: - Accusation of not having money on the card (I would emphasize that the card was subsequently used, on booking, to pay for another facility). - Of being naive (to say the least) for having booked through Booking ("if she had booked directly with us it wouldn't have happened!!" How? That you don't even have a website). - All sorts of rants. - "We've only been working with Booking for a year and we always have problems of this type so now we're getting out" and then on Booking I find reviews from 2021, that is, 2 years ago. Since it is very difficult to find alternative accommodation for 6 people so late, I do as the manager says and that is I send a WhatsApp message to the number he indicated to find an alternative: they offer me a room only for one of the two nights I had initially booked and at a price almost double the initial one. Then, kindly, they offer to find me alternative accommodation for the other date and send me proposals from which site??? Booking (yes, the very site they will no longer work with and that I was stupid to use). Luckily I managed to find alternative accommodation at a similar price and at the last minute (and yes, with the same credit card on which "I had no money") but even if I had not found it I think I would have more willingly slept on the street. Beautiful postcard of Rome, I am not surprised that tourists prefer other destinations to Italy. A little honesty and courtesy would have avoided this unpleasant situation. Ps: now I await the response of the owner who says that it is all false and

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