Hotel Capannelle Roma

Staying in this hotel was a disaster from the very start... staff not helpful at all .. some of them very rude, mostly the thin man with a beard ! They lack good communication skills.. restaurant service very poor ..toilets next to restaurant were very dirty .. rooms without coffee or tea facilities.. very flat pillows without extra ones in the room..no privacy in room with sound and noises coming from adjacent rooms.. leaving our luggages in the luggage room were found stained with coffee.. All in all will definitely not recommend staying in this hotel !

What we liked ….. the hotel staff were mostly helpful and approachable. They were friendly and pleasant. The gardens were nice, the freshwater pool was lovely and I had it to myself, plenty of available sunbeds. Breakfast was good, lots of variety and the dining area was spacious. The bathroom was lovely, hairdryer was provided and the bath was great, always plenty of hot water for a bath or a shower. There is a small fridge and a safe in the room. Close to the hotel is a supermarket and a really nice Cuban restaurant, it looks a bit ropey from outside but is actually nice inside and the food was very good! What could be improved…… the hotel is not close to the centre of Rome, the 118 bus stop is close by but you have to buy a ticket BEFORE you get on the bus and they are hit and miss whether they turn up. The hotel don’t provide tea/coffee making facilities in the rooms. The pillows are like bricks, a comfortable pillow would have made a huge difference. The hotel is noisy even during the night people talk and laugh in the corridors. Polite notices would be useful. It would be great if the hotel could have provided an information pack with useful information such as bus/taxi, map etc. It was still 26 degrees but the pool was closed after our first day, if would have been amazing if it could have stayed open for perhaps another couple of weeks. We were badly bitten by mosquitoes whilst in the hotel, my son was bitten 49 times, perhaps this could have somehow been prevented I’m not sure. All in all, the hotel was clean and we did enjoy our stay. With a few small adjustments it would have been really great.

After the room cleaning, i found my shoes under the armchair. It is obvious that, this is not an accident. The shoes were not in the place that i left. I will stay here 2 more nights, but i feel uncomfortable, i put “do not disturb” card on my door, because the ************ housekeeper can even stole something from my room, and im 100% sure that reception does not care about this. they just say sorry, but didnt do much more than. even they didnt check the camera in my situation. moreover; last night, the hotel was full of young people who made so much noise till 3 am. we called reception, and they said it is not their responsibility, they didnt do anything. so, if you’re looking an accommodation place, in which you wanna feel uncomfortable, hotel capannelle is the best option. because when you’re victim, the hotel management side is not there for you :)