Gambrinus Hotel

Interesting hotel well located.

Experience on the edge of the unlikely. We relied on this 4-star hotel as it was 100% invalid. Let's start with the online booking and at the same time send an anticipation email underlining both the percentage of disability and the need to have a little attention to cleaning, not out of distrust of the hotel but for obvious health needs, which are forced to communicate on each of my trips also due to Covid aggravating, which I cannot afford to contract. I am replied to the email by a certain Joseph that the walls covered with fabric always have a little dust and that if the need is too high I could change the Hotel (written just like that). In reality, I only asked for a more accurate check, a little more fussiness on the service, nothing in particular. We arrive in the late afternoon, the room was already paid online, we are immediately asked to pay the tourist tax of € 6 per person, well before we even have just the room number. Here begins the theatrical fall in style and professionalism of the director. I state that there was a guy at the reception who was not the manager and who I assume was the one who proposed me to change hotels via email; I give him the invalidity documents and I inform him that the law excludes invalids with the 104 in paying the tax for both, first he calls the manager by phone, who asks him what room we had (to see if he had been paid enough I presume) and then realizing that it was an economy and that I was the person who had asked for the most scruple on hygiene, he tells him that we both have to pay the tax. He hangs up the call and informs me. I insist and open the rule that exposes this fact by saying that they are not informed and that it is reprehensible that a 4-star hotel does not even know who owes the tax and who does not. The young receptionist calls the manager back after opening the website of the Municipality of Rome and read (certainly for the first time) the rule that regulates the tax for children, the elderly and the disabled and I agree. In a fit of non-existent professionalism, the manager asks the receptionist to pass his personal cell phone to me, and inveighs saying "don't make me angry" (because he was driving, but you use the headset! It is a crime to keep the phone to your ear while driving ) and that they also have other disabled customers who have “EVEN THE WHEELCHAIR” and pay the tax (slip of indelicacy and ignorance at the same time on the various disabilities). At the end of the very rude diatribe towards me, the boy apologizes and the director finally allows him to fulfill the duties imposed by current legislation. To finish: room clean enough (and God forbid after all this) but it was so small that the end of the bed almost touched the desk in front, barely got around; a bed that two fell from the sides for how small it was, they call it a 'small' double bed but in my opinion it turns out to be like a square and a half. Sense of claustrophobia. Economy room without breakfast. Furthermore, not even a gesture of courtesy to apologize for what happened when we left the room at the end of the stay. Not even an apology in words which we would have greatly appreciated from the manager himself. What a shame, what a rudeness. How little professionalism with those in the economy or with those who are weaker, and what an unnecessary persistence for € 12 of undue taxes. In my case and from my personal experience, that is. From a 4-star hotel we expected a completely different style. I am very embittered and I felt denigrated for no reason by the rude manner of the director, who made this stay deeply distressing for the sad experience. Room 210.