Hotel Okapi

Regardless of the location, the Superior Room with Balcony is small and oppressive. Sloping roof that ends at a height of 130 cm which makes it extremely difficult to move and you have to be careful to raise your head. - The BALCONY is "filthy" due to abandonment. - The BATHROOM is VERY NARROW so much so that it is impossible to turn around, so you enter forwards and exit backwards; furthermore it is RUDY, with ACCESSORIES that have been RUSTY for years and an alarm chain in coffee-milk, brown and black due to dirt (you need gloves to touch it); - The SHOWER CABIN is less than 180cm high so to prevent the water from leaking out and invading the already miserable environment, you need to shower on your knees; - the BIDET moves because it is detached from the floor due to neglect of MAINTENANCE. - The Responsible staff is only available between 3 PM and 5 PM, so in order to make a COMPLAINT, the Customer must be available to the STRUCTURE. - Why didn't I leave? - because I arrived at 8.30 pm and found the keys at the reception, left my bags and went to dinner. In the morning I discovered everything when I had to use the bathroom and balcony services (Sigh!!!) - I went down to the Reception to COMPLAIN but there was only a sorry "servant" who told me that for these things I would have to wait at 3 PM for the arrival of the Manager. - I returned at 5.30pm and complained to the Manager, who candidly replied that he NEVER noticed what I was complaining about (as if it were the fruit of my imagination)... and that he would have told me anyway changed the room. - This presupposed my discomfort in repacking and moving... who knows in what other hygienic and environmental conditions. - I preferred to stay for the night and leave the next day. - I documented myself with photos to prove what was said, ...and I held back due to space availability. I am sure that BOOKING will take action. BAD EXPERIENCE!!! :-(

Quiet, clean and well-equipped rooms! Polite, helpful and discreet staff. Excellent location for those who love to do everything on foot! In any case, the metro station is approximately 300 m away. I recommend it to anyone traveling with family or just for work.

Fue por recomendación y quedé maravillado. Es un hotel céntrico (a dos cuadras de Piazza del Popolo) que cumple con todo lo que un viajero precisa si no va pasar mucho tiempo dentro del hotel, como era mi caso. El desayuno con máquina de café muy rico, cereales, leche, jugo de naranja, variedad de yogur, pan blanco e integral, croissant (rellenas o simples), queso para untar, mermelada y Nutella. Cabe destacar que café, té y agua junto con algunas galletas están disponibles 24hs, lo cual es un lindo detalle. Dentro de la habitación, que era bastante espaciosa, tenía baño completo con secador de cabellos, toallero donde se podían secar las toallas, ducha, productos de aseo. Muy linda experiencia y cuándo vuelva a Roma, seguramente, voy a alojarme aquí.

Sehr schöne Räumlichkeiten in der Nähe der Piazza Popolo, um in Rom auf Erkundungsreise zu gehen. Ruhig, in Top Lage und super freundliche Mitarbeiter. In der Lobby gibt es die Möglichkeit den Kühlschrank zu nutzen oder einen Kaffee zu geniessen. Komme gerne wieder!