Guest User
January 24, 2023
I try to be concise. I make a reservation via booking, relying on the possibility of changing the date in the event of an unexpected event. Unfortunately, a few days before departure, due to health problems, I have to give up this trip. I call the manager, who, --EXCEPTIONALLY AVAILABLE--, tells me that the change must be "authorized" by booking. I call booking assistance and they tell me that the change must be "accepted" by the structure. All this goes on for two days between the manager and booking, moral of the story, booking authorizes but, lo and behold, the MANAGER REFUSES (reason still not clear) the proposal (after 2 booking interventions) and I lose my payment in full . There is probably some procedure unknown to me, I want to put myself in the wrong, I assume my responsibility but: 1. I'm not the one who decides when an accident should happen to me (the manager's response was "I found out a few days before "); 2 there's no point in letting me push you around, just say from the start: "ma'am, I'm sorry but it's not possible; 3 I would have easily paid the difference on the stay. I certainly wouldn't go back because of the rudeness I received.
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