La Vite Vaticana

We were there for one night. The hotel is located close to major restaurants, bars, coffee shops and public transport nearby. The Vatican City is just 2 minutes of walking distance. The room was spacious, nice, and clean. An economic and budget-friendly place to stay in Rome.

I always try and be fair and kind when it comes to tripadvisor reviews. I don’t like to drag people’s business but after the communication I have just received from the hotel I feel like I have no other choice but to warn others of the disaster holiday we went on in October. I booked this hotel through love holidays (never again). I received my confirmation email which had a hotel voucher attached to it. This hotel voucher I will add to this review as I know the hotel will try and argue that I didn’t read the fine print etc when this is not the case as there is no fine print. This is all I received prior to my holiday from love holidays, the hotel or the company that runs the hotel. We received nothing else. When we arrived in Rome, our flight was delayed as many flights are at the moment, this meant we did not arrive at the hotel until 7:30pm instead of 6:30pm like initially planned. This was out of our control and as I’ve never had any issues with checking in to a hotel at this time before I didn’t feel the need to get in contact with anyone. On arrival, at 7:30pm, we were told the hotel had given our hotel room away and there was no longer a room available to us. I was in total shock. They said that in my hotel voucher it stated ‘very clearly’ that check in finishes at 7pm. As you can see in the hotel voucher I have attached it does not say this anywhere. Whether this is the hotels fault or love holidays fault, I really don’t care, poor communication & poor customer service. To give someone’s room away so quickly as well, it’s disgusting! They then organised for us to go to another ‘hotel’ if you can call it that. It was another 20 minute walk away & was like being in the film hostel. Horrendous! Nothing like the hotel room I’d actually booked. We did nothing night one because of this, we just went to bed, we were so drained from the stress it completely spoiled our first night in Rome! The following day we were allowed the room we’d actually booked back, lucky us! This meant going back to the hotel at 10am to leave our bags and get a key for the room, we couldn’t take our bags etc in because housekeeping hadn’t been, so this was now day 2 in Rome and we still didn’t have a base. We are normally early risers on holiday but due to having to go back to the original hotel we didn’t get to do what we wanted to do until 12pm. It spoiled yet another part of our trip. After this I thought our troubles were behind us until I started to get hard red lump all over my legs and feet. I tried to be kind, assume it was the heat or something else possibly. But no, on our final night we found bed bugs in the bed we had been sleeping in, it was disgusting. I would like to also add that these bites disappeared as soon as I was home and haven’t reappeared since so can only be the hotel’s fault. If you want to sleep in beds that are obviously unclean and unwashed then this is the place for you. Since this experience I have tried to resolve this issue