Hotels near Bloody Point, Saint Kitts

When we arrived we were put into the wrong room. We reserved a room with 2 beds but got a room with 1. Although the room was bigger, the ac did not reach the living room, where I slept, so it was about 85 degrees in there with 80% humidity. Needless to say I didn’t sleep at all. Add on the fact that there was extremely loud noise on both the shared patio as well as the hallway until 3:30 am. We got a knock on the door at 9 am telling us we had to switch rooms at 11 am so we start packing up our things. There’s a knock at 10 saying we had to move then, so we do. Much to our surprise, THIS room still only has one bed. We tell the manager that we will be switching hotels that afternoon and will be back at about 3 pm to retrieve our things because we already had plans for the day. We get back at 3:30 to our door being open and housekeeping standing outside. We ask why the door is open and she says because she needs to clean the room and we said we’d be back at 3 pm. Mind you, we were paid up for 3 more days. We gather our things and exit the room. She is still waiting outside the room for us. I sent an email to the manager requesting a partial refund, explaining the entire experience to him. Not only did I not receive a partial refund but he never even responded. This is horrible customer service and not a good way to represent the island.

The hotel seems to be under construction, however the staff members are equipped to handle all and any issue that may arise The staff members that went above and beyond to assist as needed are Front desk Stephanie and Bella - professional, reliable and industrious . Both are kind and willing to assist with effective results noted at all times. Restaurant department Rachel and Cherise - friendly and competent with great interaction skills Landscaping Ricardo was always eager and willing to get customers fresh coconuts on site. No request was too difficult for him, he demonstrated his willingness to keep customers happy. He is very kind and very humble . Security Kevin is professional, precise and focus on keeping staff and customers safe as evident by his frequent rounding of the building and ensuring safety with his high sense of awareness. Ikesh is professional and thinks outside the box to resolve any concerns or issue that guess my encounter. He is both proficient and skillful.

There is not a formal reception except way down the hill which requires a drive. No lobby. No sundry store or gift shop etc. so there is no running downstairs to grab medicine a bandaid a quick soda or snacks. Come prepared . We were told several time the staff has left for the day. You basically have to dial zero from your room to ask any questions. But if you are not in your room it’s hard to find staff to get answers to things. The rooms are built on heavy hills so walking back and forth to your room is for the physically fit. Same getting to the restaurant walking up 30 stairs. There were blackout ish curtains but the rooms are not insulated. It’s basically shutters with screens so the AC is not really cold. So hence sleeping with no covers. They provide down comforters which are too hot and no single sheet. Super cool rainforest experience close to trail head for hiking nice experience being in a whole house room with a cold plunge pool. The coffee was absolutely horrible Nescafé instant was best option in room and at restaurant. They did have couple tray champaign which was amazing. The bathroom is attached to most of the houses which means it’s outside and only curtains for privacy which blow in the wind and make you feel like your being watched bring clothes pins to put them together if you are modest. We would return but be better prepared for this type of property. Given the price we expected more.

We had a great experience at this hotel. We had a swim up villa which has 2 bedrooms with queen beds. Each room in the villa has a separate air conditioner so everyone could be comfortable. There are sliding doors in the bedrooms and living area to plenty of patio space and even a small “backyard”. There is a view of St. Eustatius from the patio and of the sunset. We stayed for 12 nights. There is a restaurant and bar on site. Every meal we had was top notch. Every staff member we interacted with were so friendly and helpful. There is a large swimming pool and a jacuzzi, even a children’s play area. I recommend a rental car if you stay here, it’s out of town and you will need transport to the beach and any sites you want to see on St. Kitts.