Guest User
September 28, 2024
There is a door connecting to the next room in the double bed room, but the hotel did not inform me when I checked in. I was awakened in the middle of the night by the sound of the man next door pulling the door. The sound insulation is very poor, and I was scared to stay there as a girl. We booked through the platform, but the hotel refused to check out. The gentleman at the front desk had an extremely bad attitude and refused to communicate because he said he didn't speak English. Later, the female waitress was very friendly and kept using translation software. She said that the hotel had surveillance cameras and I would not be in danger. But there is no surveillance in the room, and if someone comes in, my safety cannot be guaranteed. The Ctrip staff was very responsible and kept helping me negotiate, but the negotiations were fruitless and they let me leave the hotel. Then Ctrip will handle the next issues. Thumbs up for Ctrip customer service
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