Sheraton Hotels in Salzburg

I booked this hotel online after lot of research and went by the brand of ”Best Western”, whose properties I have stayed around the world in the past. However, I would say the experience was much below expectations. Pros 1. Very close to Salzburg train station. It is about 2kms from the station 2. Bus stops are right opposite of hotel so ease of public transport 3. Walking distance to Mirabell Palace and Mozartplatz (main tourist attractions) 4. Several Indian restaurants within walking distance from hotel. 5. I was given a large room so it was good from family point of view 6. Room, bathroom was clean, nice bed, clean bed linen and towels etc 7. Staff at FD was efficient and solved most of our issues quickly. Cons 1. When we checked into room, we noticed that not even electric kettle, tea, coffee was provided in the room. It was provided only after brought into the notice of the front desk. 2. Intercom in the room was not working, so every time you have to go to the FD to inform 3. The room has a very small window at shoulder level, which was quite odd. 4. Salzberg was quite warm during our stay and AC was not working in the room. 5. Breakfast spread was small considering this was a 4 star hotel. 6. The bathroom has peculiar design & it was quite awkward for our Indian sensibilities, that shower enclosure was in glass open to view from all sides from the room. Such arrangement is not suitable if you have older children staying in the same room. We had our 10y old with us and we had to finish our shower before she would wake up. I would rather avoid this hotel in future!!

Stayed only 1 night. Very clean room, spacious and awesome location. Only 3-5 mins walk from the train or bus station to the airport. The bad is the gym is not 24 hours nor other facilities. Also there was no fridge in our room to store some drinks or food.

I have nothing but accolades for this hotel. 1) location - walk from the hotel to most everything you want to go to (yes, it may be about a mile, but you’re on vacation, and you could do with a little exercise, couldn’t you). 2) Konstantina - at check in - welcomed us with humor, practical advice. and kindness 3) rooms were gigantic by European standards, and clean 4) the fitness center is fantastic

Price-performance ratio is ok, depending on which room you get assigned. The cleaning staff of the room still has a lot of room for improvement. The breakfast staff tries hard but could be trained better. The reception staff is great. The bed linen, bath towels, hand towels and bathrobes are of very good quality. The equipment of the rooms is very good. Unfortunately there is no wellness area. Parking is a problem and there is no cooperation with a parking garage. The breakfast buffet is very generous and I had one of my favorite tomato omelets - it was perfect!

Sehr freundliches Personal, schöne Zimmer. Die Innendekoration hat uns auch sehr gut gefallen. Lage war auch hervorragend. Wir hatten am Anfang Bedenken, da unser Zimmer direkt an einer Straße war, aber vom Straßenlärm haben wir dann auf dem Zimmer nichts mehr mitbekommen.

Hotel was a short walk away from the main city sites (Mirabell Platz and the Old Town). The room was really clean with complimentary bottled water provided. The lack of an express checkout, however, did take up some time.

The design of the bathroom was awkward, resulting in the floor outside of the shower cubicle to ”flood” every time. Shower gel was empty for 2 days and it took a call for them to replenish it, while towels were not refreshed. Lastly the much vaulted rooftop restaurant does not have a view, and service was appalling, preferring to provide service non Asian customers and neglect my table. And the server will retort you when you brought it up. Only saving grace was location

Arrived on 11.06.2023 at around 3 am. Sent an email before hand that we would be arriving at said time via train. When we got to the hostel, check in counter was not manned with sign to call reception phone. Tried calling phone number several times it did not connect, when it got through it went straight to voice mail. Been waiting for more than half an hour at 3 am, tired and exhausted from the journey when a group of drunk men entered the lobby and was gaining access to the bar which was also unmanned. They went behind the counter, opening the fridge with beers, it was only then when a very sleepy, exhausted and unapologetic staff appeared. Check in process took a long time since she even had to check if the room was ready, a room I already paid in advance for to reserve it since I knew we would be arriving after 6 pm - their cut off time for room reservation of free cancellation bookings.

Cocoon Salzburg - 10-13 July 2022 done both not all pix only the room This hotel is almost right across from the train station, on a corner, very easy to find - white 7 story building with a big butterfly outline on the glass doors. Inside the lobby is part of the bar and breakfast room. Checkin is super friendly. Room is small but wins the cuteness prize. Carpeting and walls in hallway all green with small leafy patterns like in a jungle. Bed is firm and very comfy, bedding is an interesting weave feeling like soft cotton paper, and 4 big fluffy pillows. No amenities in room such as phone, electric kettle or coffee makers, or even a small fridge. Has safe however. The hanging rattan chair is cute but takes up some room. Day couch by the window, no tables, night stands or desk - or chair for that matter (no room anyway). The most minimal amount of furniture, the idea I guess is all about lounging around so you don't ever need to sit up anywhere. Not much surface to layout stuff just a sort of narrow shelving on the wall next to the TV. Bathroom also tiny but everything is new and modern and the rain shower is the best ever. Takes a bit of maneuvering to get our two large suitcases settled. We are on the 6th floor so have a bit of view of mountains over the top of a building across the street. Windows have electrically controlled shutters outside (push button inside). You get a nice bar of chocolate and 5 euros for opting out housekeeping (although they said something about not continuing this practice). Floor uncarpeted. Aircon good. Wifi seems pretty fast. Nightlight under the bed is motion sensitive, so it comes on whenever you are moving around the room. Breakfast is good with scrambled and pre shaped fried eggs, sausage and bacon-like ham. Good selection of pastries and croissants and breads. Half dozen different kinds of tea all loose so need to scoop into a teabag in order to steep which is interesting and pretty fancy. Selection of cold meats as well and cheese. Tomato, cucumber and fruit. They don't check to see if you have breakfast included which is strange because it's extra charge for breakfast so not automatically included in all rooms. Overall a pretty good breakfast and food gets replenished pretty quickly. Seating tends to run out at peak time and people will ask to share your table if there is room.