Best Sandakan Hotels

"We had a wonderful 3 days saying here. Thoroughly enjoyed our time. The only downfall for me was there were so many steps and some quite high for short legs to climb up/down. I am an elderly lady and struggled but still loved my visit. Thank you"

"We stayed at this resort for 3 nights in December 24. We had a fantastic stay! The staff were brilliant and go out of their way for you. Restaurant food and drinks menu was fantastic and the whole resort was well cared for. As it was my birthday during our stay they decorated our room as a surprise which was a lovely touch! We would definitely come back!"

"A great stay at Sepilok. Good location to visit the orangutan, Sunbear and the discovery centre. They are all walking distance but can also arrange transportation via reception. Also good distance travel to Labuk. Nicely built with great staff. Love the service and they really make us like home. Very accommodative and giving good advice on our travel. Food is good and my son loves their special fried rice. The pool is good to cool off after a hot day. Room is clean and lovely. Also can organise its tour to Kinabatagan River."

"The environment is very good, in the middle of nature so there are more insects and birds. The bathroom shower is integrated and relatively clean. The hotel's dogs and cats are very cute and friendly. The restaurant does not have many dishes and has limited serving time. It is very close to RDC, only a 10-minute walk away. The hotel front desk staff is also very friendly. The wifi signal at the front desk is the best, and it is very weak and almost non-existent in the room. Overall, I will book again."

"What I liked a lot: Well situated to visit main attractions in Sepilok: Sepilok Orang Utan Rehabilitation Centre/Sunbear centre/Rainforest Discovery Centre (RDC), free shuttle bus to the main attractions (09h-14h-16) which was really great. Also offer tours at reasonable prices e.g. Mangroves & Firefly Cruise (recommended). Free water dispenser. To note: rooms are very basic (there is airco), we had some ants in the room, bathroom is outside. Breakfast was limited and minimal. When we were there internet was not functional, luckily we had taken local simcard before with unlimited data so for us, this was not a big issue. Before coming to the hotel, I had sent a mail to have info about tours they offered, but never received a reply therefore I had booked tours with an agency which in the end was more expensive then when I would have it booked with Paganakan Dii Tropical Retreat. Possible to book tours on the spot (no need to reserve before coming) but I did not know this in advance."

"During a major blackout in our area, it was almost impossible to find a hotel. Thankfully, Trip.com helped us secure a booking, and the hotel even offered a free upgrade so my kids could have a good night’s sleep. Truly grateful for the excellent service!"

"**ROOM 102 (01–02 JUNE 2025)** This was my first time staying at this hotel. Based on recommendations from social media friends, this hotel was said to be the best in the area. However, after staying here, I found the room to be quite ordinary. It is recommended that the hotel management consider renovating the room design to align with current interior design trends. To maintain guest comfort, there are several important aspects that the hotel management should improve: 1. CLEANLINESS * Bathroom tiles are moldy and have an unpleasant odor. * Exhaust fan is dusty. * Toilet window frame is dusty. * Window glass has smudge marks. 2. FACILITIES * The air conditioner is very noisy and not sufficiently cold, even when set to a very low temperature. * Curtain railing is not well-maintained; the room remains bright even when the curtains are closed. * No bidet hose provided. * The restaurant during breakfast is quite cramped despite a large number of guests. * No iron and ironing board provided in the guest room. * Peephole does not have a cover. HIGHLIGHTS 1. A safety box is provided. 2. Coffee amenities are available. 3. Fast WiFi connection."

"The hotel is one of the largest in the area and is fully equipped. The surroundings are also pleasant; there's a local market nearby selling coconuts, where you can get 5 for 10 RMB – an excellent deal! The Chinese restaurant is also very good."

"The location is excellent, surrounded by restaurants with great food and just a few hundred meters from the supermarket. There are also many pharmacies nearby, making it very convenient. As a woman, I feel very safe staying here, which is important when traveling. I also appreciate the hotel’s eco-friendly choice of providing water dispensers instead of plastic bottles. This is my second time staying here, and I’ll definitely return again. Highly recommended!"

"The employees were great. They did all they could to keep the hotel running, keep the hotel clean etc. The hotel building is not new. It has seen better days. If you are lucky you would get a room with a quiet AC (6th floor and upwards). The room was clean enough. 5-10 minutes away from shops, market etc."