Guest User
December 6, 2024
Hello, I stayed here for 2 nights and 3 days because of the convenient transportation. During my 3-day stay, I felt like only the towels and bedding were cleaned, but on the last day, I woke up after 3 AM because of bug bites and reported it to the desk with a video, and the next day, on the 28th, after I checked out, a manager called me saying that he was sorry that it was like that despite the disinfection, and that he would manage the hygiene well and cancel the stay fee, so I said that I would manage the hygiene well and hung up. However, I didn't hear anything, so I contacted Trip.com today, the 6th, and they said that they received my text message on December 2nd and took action in the afternoon, and I have to stay until the end of December, but I am suffering from trauma as I move around 4-5 hours a day... It seems that this company handled the disinfection so laxly that this happened. I also requested a cancellation to Trip.com myself. Hygiene is the most basic of basics, but I think this lax attitude is serious.
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