Lucywan
September 10, 2024
This is the worst service I've encountered in a hotel over the years
As a chain store, no matter how cheap the price is, it shouldn’t be like this.
1/ Regarding the issue of free upgrades, whether there is or is not required, this is a matter that can be discussed.
2/ Regarding the reason for not providing the plug-in card: because you will use the air conditioner when you are not in the room, it consumes too much electricity. And the weather in Shanghai is 36 degrees. Since I rented a one-day stay provided by your hotel, didn’t you include the electricity cost of the air conditioner when calculating the cost? Does it count?
3/About late check-out Answers received: Disagree
4/About storing a small express ice pack because it needs to be used for dispensing medicine the next day. I didn’t agree at first. Later, the lady in black who checked in at the front desk felt that there might be too many things to disagree with. Finally, I reluctantly agreed. I would like to express my gratitude. Thank you for your consideration for freezing it for me. Got this ice pack
5/21:50pm Knock on the door. The lady in black said that I took a photo with her face and it must be deleted. I said that I had just returned to the hotel and was taking a shower.
Then continue to knock on the door 10 minutes later to verify whether there are photos...
During all the conversations, the lady in black said this was the boss's rule.
First of all, thumbs up for such dedicated employees👍
It’s not easy for everyone now, and it’s not easy for the service industry either, so we should be considerate of each other. Thank you.
Original TextTranslation provided by Google