Shanghai Xuhui District Hotels

I last stayed at this hotel 10 years ago, when it was still named ”Regal International East Asia Hotel”. 10 years later, when I had the opportunity to stay at this hotel again, I was surprised that the hotel was more or less kept as the same, with a similar classy style and decor. Even the rooms looked the same! Although they were probably never renovated, the fixtures and fittings were kept in very good condition and the beds comfortable. It is located in a very classy and laid back part of Xujiahui, Shanghai which was part of the former french concession. I had a good stroll down Hengshan Road, and found that while it was tree-lined and as pretty as ever, there were more cafes and malls there now. The location is also very convenient, a short stroll away from Wukang Building, 5 mins walk to Hengshan Road station and 15mins drive from the bund. As I had just arrived from Chongqing, which is most definitely a second tier chinese city, I was taken aback by the good english spoken by the reception, which was much better than that in a similar 5 star hotel in CQ. The hotel staff all provided good service and were courteous. The room was large and I appreciated the work table, something that is not common in other hotels of similar price range. The toilet's design was a little strange though, as there was no real separation from the shower area and the sink(only had a glass door). While I didn't have the time to use the hotel's facilities, there was a large indoor swimming pool and a fully equipped gym-- with fitness instructors and classes. Very impressive. The breakfast at the lobby restaurant was also good, with a good selection of hot food and bread, nothing to complain about. I also loved taking a stroll in the garden behind the restaurant, where locals were exercising and the gentle winter breeze uplifted my mood greatly. Overall, for the price paid, it is a good value for money hotel in Xujiahui, Shanghai, I love the hotel itself and the neighbourhood it is located in. I would not hesitate to recommend this hotel to others and would definitely stay here again if I am back in Shanghai, China.

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

I had serious concerns about security during my stay at this hotel. There was no safe box in the Business Sky room that I had booked, and housekeeping repeatedly left the emergency exit door by the elevators open throughout the day allowing unrestricted access to the guest floors via the back stairwell. Most seriously, on my last day my room door was left ajar and unlocked for the entire day while I was away. Moreover, the room was smaller than advertised and the reception I received upon arrival was unwelcoming. I arrived a few hours early from London and was treated rudely by the front desk because my room was not yet ready. It seemed I was then allocated an inferior room as a result which I feel was an unprofessional and regrettable experience. The eventually offered a 10% discount because of the open door incident but only after I involved a local rep who discussed the matter with the hotel and Ctrip customer service who were great!

Link & Kevin at reception is friendly, helpful, professional. Overall experience is awesome. Nearby walk 1 minutes got a something like 7-11 convenience store. Walk 3 minutes can go to a mall with supermarket. Room is clean, tidy, unexpected the apartment could be soooo great. Surrounding is quiet, yet convenient. Walking 7-8 minutes can go to Yishan MRT (there got a mall as well). Fantastic, perfect experience with my first Shanghai trip.

It’s a brand new hotel, all the stuff are amazing, especially Vivian and Bob. They were very friendly and help me with all my expresses items. The rooms are big enough and the clening is everyday. First class service! Recommend this hotel!

After the Mariah Carey concert, myself and my friend booked a room at the Howard Johnson. We got upgraded to the 16th floor which was fantastic because this floor has Nescafé Espresso coffee machines. We loved this spacious room, copious bottles of water and the l’occitane toiletries. Thanks to Maggie for help with our food delivery! It’s a home away from home and I will never falter to book again.

Hotel room is standard 3 star+, no window. It’s quite small. The amenitiies are not provided to all 4 nights of our stay.  Staff are quiet without say hello and smile with guests ☹️ so no communication and helping. They are not speak english. Location is fine although the nearest metro is 650m away from hotel, a bit far

Entire hotel is modern and prettily designed. Location is accessible to many malls around the corner and there's a beautiful St Ignatius Cathedral next to it. Many amenities provided. Front desk also gave a set of children amenities - toothbrush set and child-size bedroom slippers. Didn't realize till too late but tea with snacks were free for guests at a certain timing and there was supper provided also from 9.30pm till late - chef preparing noodles that you prefer and select on your own from a variety of ingredients and choices. Very homely gesture yet warming for guests. Reason I found this was it was pretty close to the Shanghai South Railway station. The concierge and front desk manager helped us locate a taxi in the rain because Didi couldn't locate one. Everything was smooth and comfortable. Would highly recommend and will stay again when w get a chance.

The location is good, there are many restaurants around the area, the metro stop is close by when you arrive you may be confused because there are about 20 or so exits and some of the exits don't have an esklators , there are 3 lines that converg at the metro stop, even the locals get confused which way to exit, the rooms are clean, the staff is very curtious and very helpful, most of them don't speak English, I recommend you use a translator app, that helps out tremendously. Breakfast is sufficient, it is a mix of toast and mini croissants butter strawberry jelly and poached eggs and bacon and a piece of fruit with coffee or orange juice,or Chinese breakfast consisting of rice small salad with soup or porage Chinese boiled eggs etc. It is a minimalist breakfast, it is good and will keep you full till lunch.

We love the mall which is opposite the hotel. Many eatries and a decent supermarket! Will definitely stay again when visit Shanghai again.