Spa Hotels in Shanghai

hotel location is great (cross over you will be in the nanjing road street). room cleanliness superb, with great amenities. staff were friendly and polite. if i were to come shanghai again, will not hesitate to choose this hotel again.

Best ever hotel experience 💯💯💯💯 room is exactly same as photos posted by the hotel, family room is spacious which fits the needs of family of 4 of us. All the necessary facilities are available including free laundry service. We arrived at 6am and hotel was kind enough to clean the room asap to let us check in early to have a rest. At the end, we managed to check in at 9am. We were truly blessed with the kind arrangement. On the 3rd day, the laundry area was fully occupied which we were not able to get chance to wash our clothes, instead, 空晴offered laundry service and delivered to room for us when it was done. Again, we were truly blessed. The response of the staffs were real quick whenever we sent our request. Highly recommended. 重点推介，南星和以墨的服务是5星评以上，服务至佳，非常贴心，有耐心和笑容满面。让我们感到十分亲切。除此之外，她们还特意地安排免费的爱心水果盘和生日蛋糕给我两位4月生日宝宝，太让我们惊喜了，太感恩了。退房时，还送我们热敷颈贴，让我们的回程在机上特舒服。太感恩了。谢谢谢谢。还有还有，照顾4楼我们房的保洁阿姨也十分亲切，打扫房间特干净，忘了记下阿姨的名字。谢谢阿姨。 Demores，极力推荐，一定要住这！！！

Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.

Absolutely best place to stay in Shanghai. Value for money, we arrived early in the morning and the staffs are so helpful. Thank you for all the staffs who helped us recover our loss packages. 小南，谢谢你的顶级服务，还帮我们预约了出租车。假如你们来上海玩，一定要来这家酒店，看我带的两个娃，酒店服务员都很热情的帮忙。我们会再回来的。 We definitely will be coming back.

such an lovely hotel for the price, a little far from the city center but a 15minute walk to the nearest train station! i booked the family tatami room with two other friends! friendly staff and great service, would definitely recommend’

A special shout out to our butler, Ms. Penny. Thanks for your warm welcome and kind arrangement. We enjoyed our stay very much. The hotel location is strategic, and the view of the bund was breathtaking. We enjoyed our breakfast very much, sumptuous selection. Thank you Bellagio by MGM and the crew for making our stay wonderful.

Very good ambience, environment and services. Everything there was perfect and awesome ! Will be back for staycation again ! Helpful and professional GRO, specially thanks to Emily Cici for organise and arrange my proposal marriage. You will have a bright future and continue keep it up your good work ! 氛围、环境和服务都非常好。那里的一切都完美无缺！还会再来度假！GRO 乐于助人且专业，特别感谢 Emily Cici 组织和安排我的求婚。你会有一个光明的未来，继续保持你的出色工作！

New hotel, very clean environment, the room is also the type I like, simple and warm, the front desk brother and sister are very polite, help with luggage, dirty clothes can also be sent to the robot for washing, the black beer in the mini bar is delicious~

The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny. Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk. The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes. Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”. Breakfast is decent and offers a good variety of food. The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly. The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee. Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.

It was a great experience in there, Just if there could be a bit more English present ”(such as the Breakfast Menu) it would be more International traveler friendly. The service was spot on.