IdealSTATEASmartandSecretTravelDestinationwithOxygenupply and Heating a Luxury Resort for Vacation

Need to improve on 1. Service was very poor. This hotel is seeming lack of staff. We stayed here 4 days 3 nights but hardly found any staff there. 2 No staff at the check in : We arrived around 5 pm but no one there so our driver helped us to call the hotel and manage to activate key cards for us. If no driver we should not know how to do as we cannot understand Chinese and the hotel staff only can communicate in Chinese. The temperature at the lobby was very cold around-4 C. Can’t imagine if we had to wait there for 3 hours. 3. Once we got in the room, the room was really freezing. We had to find the way to turn on the heating by ourselves and It took about 5-6 hours for room to warm. No staff to ask. 4. Staff didn’t come back until 8 pm. 5. Room was not clean and no towel. 6. Even it said room included breakfast but breakfast not prepared until we complained. There was one lady to make breakfast at 9:30 am and the breakfast was just milk, plain porridge, 1 boiled egg and fried flour. Only 1 day that they provided breakfast because we complained but the rest no staff can be found. 7. No cleaning room during stay. We need to help ourselves to find new towel, tissue etc. 8. Water temperature was difficult to adjust temperature, can be only very hot or very cold no in the middle and the water is very weak. 9. Room temperature also cannot adjust, after heating is working it was very warm and dry. Good things 1. Location is good at the center of old town. 2. Toilet with automatic flush and clean 3. Comfortable bed 4. Provide airport transfer

I recently stayed at this hotel, and unfortunately, my experience was disappointing. From the moment I arrived, there was no assistance with checking in or with my luggage, which made the whole process feel impersonal. The room itself was acceptable, but the water pressure was incredibly low, making it nearly impossible to enjoy a proper shower. This was a basic issue that should not be overlooked in any hotel. Another significant issue was that no one came to clean the room throughout our stay. We had to find our own water and were left to deal with everything ourselves. After we contacted Trip.com to report our issues, the owner sent someone to cook porridge for us, but there were no additional items or variety. We stayed for four days, yet we only got this service on the day we complained. Additionally, I had booked a room with breakfast included, but there was no breakfast service. No one informed us in advance that breakfast wouldn’t be provided, and when I asked at the front desk, it seemed like no one knew or cared about the situation. Overall, this hotel was a letdown. The lack of basic services, slow water pressure, poor communication, and the minimal response to our complaints made for a frustrating experience. I won’t be returning, and I would advise others to find a better place to stay.

not great service and also did not make up room not welcoming