Guest User
May 6, 2024
Facilities: The hotel has been renovated and feels pretty good. The bathroom is equipped with a basic smart toilet and smart tea table tea sets. The bed is also very large and comfortable. I booked it for my parents and they were very satisfied.
Hygiene: We arrived at the hotel at more than three o'clock. The front desk told us that the room needed to be cleaned up at first, and then after a while, they said that there would be an extra single bed in our room (I suspect that it was an extra bed requested by other guests and they haven't cleaned it out yet). After going to the room, I found that this room had just been cleaned up. The floor was still wet and looked like it had just been mopped. There was not even bottled drinking water on the first day, and there were only a few paper towels. I am not very satisfied with the hotel's room arrangement and sanitation.
Service: When I checked in, I asked if breakfast was included, and the front desk politely told me that breakfast would be delivered to the door from 8 to 9 o'clock. As a result, my parents waited in the room until more than nine o'clock and no breakfast was delivered. The reply I got when I called to inquire was that breakfast needs to be reserved? ! This is the most speechless thing for me. It is understandable to make a reservation, but when I asked about breakfast-related matters when checking in, I didn't tell you in advance. How do new customers know that you need to make a reservation? And I stayed for two days, and the breakfasts were average for both days.
Overall, this hotel experience was mixed, and I hope it can be improved.
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