Guest User
July 1, 2024
Very close to the beach, the environment is OK, food is a bit expensive, 15 minutes walk from the sailing hall, you can't go into the sea. At a price of over one hundred, the price/performance ratio is still acceptable. All the good feelings were shattered the moment I left the store. There are 18 households on two elevators and 28 floors. Check-out and cleaning are done at noon. It is also the peak period of holidays. I had to wait for the elevator for 50 minutes before there was a vacant seat. I had to sit on the top floor and then come down, otherwise I could not get into the elevator at all. With the temperature over 30 degrees, I feel like I am going to explode. The cleaning lady took up half of the space by pushing the cleaning cart, which was a hardware defect and very unreasonable. The girl at the front desk asked for a good review, which was difficult to give. It was a sign of respect for me to suppress my anger and not give a bad review. But I have to give a bad review in the evening.
It was not until the evening that I discovered that I had left a bottle of insulin in the refrigerator. I sent a message to the front desk to go back and get it. The auntie replied and confirmed that it looked like a pen and was placed in the warehouse. On the way there, she replied again saying that she couldn't find it. I couldn't suppress my anger anymore. Not to mention the items left behind by the customer, the store owner picked them up and informed the customer. Even if you said at first that the auntie accidentally threw it away, I would just complain and think of other solutions. They gave me hope and told me it was in the warehouse. I drove over here happily for an hour, but then they said it was gone. The key point is that they found it after I got really angry. I was speechless. Internal communication is like a joke. They responded to the customer's carelessness and just went through the process of compensation. They have no understanding of the importance of the items to us. Don't be careful. When I arrived at the hotel to get the insulin, the young man didn't care at all the time. I was speechless. This is the worst B&B I've stayed in. No doubt about it.
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