Guest User
April 7, 2024
Because I went back to my hometown to visit the mountains, I booked "Holiday Inn Shanwei Blue Island". From 1/4 to 5/4, I arrived at your hotel (after 2:00 pm, CHECK IN time). The waiter said that it was not ready yet. It didn't matter, we arrived. At about ten o'clock in the evening, I booked room No. 217 on the second floor (it must be the second floor, but the room number seems to be 217).
Question 1, WIFI network:
We went to the room and connected to the WIFI (near the entrance), but couldn't connect and couldn't receive text messages. We had to go to the window to receive them, but it took a long time. After that, we went out and tried again, and it wasn't until after 11 o'clock. I went back to the room, but the WIFI was not working at all. My own network was only half-received near the window, and not anywhere else. This made it impossible for me to respond to work, which was very inconvenient. The next day, I reported the situation I told the waiter to change our room to room 621 on the sixth floor. I used my own network in this room and used it a lot, but the WIFI was very poor. First, it was not working and second, it was super slow. This problem also happened when your staff came to the room to test it. There was no way to say this. I went to the lobby to understand the situation, because the WIFI network was very important, but because I spoke Cantonese and English, the waiter didn’t understand and couldn’t communicate. I was very helpless. I understood that some Internet If it is blocked, I think it is normal if I can't use WIFI, but other WIFIs are very poor, so bad that we give up using WIFI and use our own network, thus incurring a lot of network fees.
Question two, smoking question
We are non-smokers, so we also specify non-smoking when booking a room. We understand that many people in China smoke. If we go outdoors, the space is still large, but the hotel is indoors, and I have seen that you have banned smoking in public areas, but it was not enforced. Once The worst experience was when I was in the elevator, I went in and out with another person, he went in and out, and the whole elevator smelled of smoke. It was the guest who was eating cigarettes in the elevator, and I couldn't walk because the door was closed. I was The sixth floor makes me very uncomfortable, and the corridor is also the same. Because I can't walk while waiting for the elevator, it is also the same. Because it has been like this for the past few days, it makes my body extremely uncomfortable. I have a cough and discomfort. I feel that you can't control me in the room. It is acceptable, but is it inappropriate to allow it in public places?
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