Anonymous User
July 31, 2023
Shanwei is quite fun. This bad review is mainly for the hotel's service staff. He called me at 2 o'clock in the morning and kept calling me. I was woken up in the middle of the night. The next day, he told me that the door outside was locked last night and asked me to open it. I'm really speechless. The hotel room door can't be opened. Why don't you find someone to open it yourself? You have to call the customer at two o'clock in the middle of the night and ask the customer to open the door for you. It's really speechless. Secondly, the service attitude of the front desk staff was very poor the next day. They kept arguing with us as if they were debating, and then said a lot about what we had and what we didn’t have. In the end, we were very angry and said, "My apology to you is not enough." ? I'm really speechless about such a front desk. The room is okay, but please change the front desk staff. The service is too poor. At present, the complaint has been called to Shanwei City 12315 and has been accepted. The follow-up results are awaited.
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