Ascott properties in Shenzhen

The location is quite remote, but I booked it specifically for the mountain views. To be fair, finding mountain scenery like this in Shenzhen is good, but there are high-voltage power lines on the mountain, which is a bit of an eyesore. The hotel's overall management doesn't meet international standards. From the accent of the front desk staff to the cleanliness details – for instance, the windows, the room's floor-to-ceiling windows, public area windows, and screens all seemed very dirty, as if they're never cleaned. The sliding door in my room was even off its track. When I first entered the room, it was damp; they don't seem to use air conditioning to dehumidify, instead, they just leave the windows open. There's no air conditioning in the hotel corridors. The airflow on the first floor isn't comfortable, and at breakfast, they had a large fan blowing, which was quite unpleasant. The breakfast selection itself wasn't extensive. The breakfast area wasn't tidied up quickly, and the floor under the seats was dirty. Aside from these issues, everything else was acceptable, as the hotel is relatively new, and the room facilities are still fresh. They also offered a late check-out. In summary, if the pictures made it seem like a 5-star experience, the actual stay felt more like 3.5-4 stars. It really loses points on various details where it seems they're trying to cut corners. I'd suggest management improve their quality, as the hotel's hardware is actually quite good. If you're debating between city view and mountain view, definitely go for the mountain view. The two-bedroom units with a horizontal living room offer a good separation of living and sleeping areas, with the bedrooms at one end. The two-bedroom units with a vertical living room have a 'airplane-style' layout, which is suitable for multi-generational families or two families traveling together, as the rooms at each end face south.

This stay was absolutely fantastic! The apartment is right next to the metro station, which made getting around incredibly easy. Plus, there's a huge shopping mall downstairs with everything you could possibly need for dining and shopping. The location is perfect, saving us a lot of travel time. The service was warm and attentive, check-in was efficient, and the room was clean and tidy. Having a washing machine and a fully equipped kitchen with all the utensils was a huge bonus, especially for a family trip. Overall, it was convenient and comfortable, perfectly meeting all our travel needs. We'll definitely choose to stay here again next time.