Rezen Select

Service: This is the most important thing. After taking a shower the night before, the water in the room was not dry. I asked for cleaning in the morning. When I checked out, I was told that it was paid. It was written on its website, including daily cleaning. It costs 30 yuan to clean a bathroom. Why don't you rob it? ? ? I have been traveling around for almost 20 years. This is the first time I encounter this. See you at 12345. Facilities: Old, the bathroom door is broken and can't be opened. The decoration style is at least 20 years old; the shower head is also broken... How can you say that you are a high-end hotel? Hygiene: Really bad, very bad, very bad. When you enter, there is a musty smell, the floor is dirty, and you get up the next day with a runny nose and sneezing

The room is clean and comfortable, with good ventilation and lighting, complete facilities, and a desk lamp. There are many places to eat and stay around, especially the private dishes of the Orchid Banquet on the fourth floor are good! The service attitude is also good, very suitable for business travelers to stay on business trips!

I have stayed here before. Although the hotel is old, I feel it is okay and gave it a good review, but the experience this time is really bad. First of all, the hygiene is not clean. The label of the room number of the previous guest is still in the room, and it is on the floor when you open the door. The rooms are all broken and old. The hair dryer stops after blowing for more than ten seconds. The hair is not dried. I have to wait for several minutes. The hair is wet and uncomfortable. The quilt of the hotel is very thin, so I called to get another one. When the aunt brought it, her eyes were not very friendly. There were not many tissues at the back. After a few seconds, there were no more. I asked her to bring some more tissues. As a result, she got angry and thought we were too much trouble. When she knocked on the door, she was obviously emotional. She went around and gave us the tissues. She asked us directly, if you have anything else to take, tell me all at once, don't be here and there. I was convinced, and I said you didn't put many tissues in the first place. She said yes, just tell me if you need anything else. She couldn't go back and forth to get it for us. I was really impressed. How could there be such an aunt? It was obviously her own fault that she didn't do her job well. She just put a few papers there. Moreover, she was not happy to get something and gave us a cold face. What's wrong? Isn't it your job to serve the guests? Isn't this within your job scope? Even if you are emotional, you are so stubborn to the guests in person? Then today I was supposed to check out at 3 o'clock, but they called me at 2:15 to tell me that it was time to check out. I was really impressed. Didn't they do a good job of handing over? I complained immediately when I checked out. I really can't stand it. What a crappy hotel.