Guest User
August 31, 2024
The room hygiene is extremely poor! ! There are hairs and hairs everywhere! It is so serious that there are false eyelashes on the carpet! Lufeng Hotel is a national chain brand after all, why is the hygiene standard so low? I don’t know if the cleaning lady has cleaned the floor and changed the towels!
And I think there is a big problem with the aunt’s work attitude! I hope the hotel can pay attention to it. The first time: When we got up in the morning to have breakfast, the aunt met us and asked us if we would stay again today? We answered no. The second time: At 14:15 noon, the aunt kept knocking on the door and said, "The time is up, are you still staying?" We also answered no. I know that we will definitely pay according to the hotel standard if we exceed the time limit. The third time: At 15:00, the aunt knocked on the door again, and she said that the time is up, and you have to pay for the delay. I want to say that as a customer, we must also know that we have to pay for overtime, and we rested late the night before, and it takes time to clean up and wash the next day, but the aunt kept urging you to leave when the time is up. The hygiene problem is unacceptable, and the aunt kept urging you to leave when the time is up. Shenzhen is full of hotels, with many choices. If the hotel does not do a good job of cleaning, it will lose many customers who trust Lufeng Hotel, and the hotel will also get more negative reviews.
However, it is worth praising the uncle who parked the car at night. The uncle also came up to clean the room later. When I found it unhygienic for the second time, the front desk asked the uncle to clean it again. I decided not to do it. It was not the uncle's job scope, but the uncle's attitude was very kind. The front desk was average
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