Hyatt Zilara Riviera Maya
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Hyatt Zilara Riviera Maya

Carretera Federal 387 KM 299, Riviera Maya, Solidaridad, Quintana Roo, 77710, Mexico
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Highlights
Free parking
Ideal location
Lots to do
Delicious breakfast
Amenities
Restaurant
Outdoor swimming pool
Spa
Massage room
Gym
ParkingFree
Bar
Tennis court
All amenities
Property Description
With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.
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8.6/10
Very Good
It stimulates the old analog Cancun sensibility... The room is clean.
All 104 reviews
Surroundings
Airport: Cozumel International Airport
(44.8 km)
Airport: Cancun International Airport
(47.1 km)
Landmarks: GBRC Playa Del Carmin
(270m)
Landmarks: Pool At BlueBay Grand Esmeralda
(510m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

7

Ocean Front Junior Suite Swim Up King

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

King Room with Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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3

King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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5

Oceanfront King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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8

Presidential King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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9

One-Bedroom Master Suite

1 King bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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5

RESORT VIEW JUNIOR SUITE SWIM UP KING

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

Tropical View Double

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

Oceanfront King Room With Private Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

King Room With Terrace And Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Ocean view
Wi-Fi in room
Room Details
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6

Oceanfront Double Suite

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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3

OCEAN VIEW KING

1 King bed
Has window
Free Wi-Fi
Non-smoking
Ocean view
Wi-Fi in room
Room Details
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4

Junior King Suite With Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

Room With Two Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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7

Club Level Junior Suite Ocean Front Private Pool King

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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5

Tropical View Swim Out King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
9

OCEAN FRONT ONE BEDROOM MASTER SUITE

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
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Guest Reviews

8.6/10
Very Good
104 reviews
  • Cleanliness8.6
  • Amenities8.6
  • Location8.7
  • Service8.7
Average for similar properties in Solidaridad
Most Mentioned
Review summary
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Location: The hotel is conveniently located near the sea and close to attractions like X Park, providing easy access for guests looking to explore the area. It's also easily accessible from the airport, making travel effortless.(based on 1 review)
M‍e‍n‍i‍ ‍F‍a‍r‍j‍o‍n
January 16, 2024
Booked an ocean-view king room for a higher price. Got a rather humiliating view of some fenced balcony that doesn’t even belong to the room with what appears to be an empty roof. Could barely see any piece of ocean. I have repeatedly asked if this was indeed an ocean view room and was told that it is indeed. Very disappointing to pay extra for that. I would have preferred any other view but this really. The food and service is excellent and the property is well maintained, but overall the room view made us feel tricked and ruined the experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 3, 2025
오래됀 아날로그 칸쿤감성을 자극 ..방은깨끗
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Y‍i‍j‍i‍a‍o‍c‍h‍u‍a‍i‍f‍e‍i‍m‍o‍g‍u
April 3, 2024
還不錯,海景房性價比很高。其他房型的價錢可以住更好的全包酒店。cabana收費 椰子收費 沒啥好玩的。優點就是離海近 離x樂園近。
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2‍0‍5‍5‍9‍5‍*‍*‍*‍*
April 21, 2025
非常好,早餐非常棒
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D‍a‍v‍i‍d
August 27, 2025
The property itself is great, but not necessarily worth the upgraded price tag over some others in the area. Julio at the pool was our favorite and made the daytime awesome, but the staff overall were also very kind and accommodating. The concierge crew is very good but it felt like the whole process of booking experiences and everything else was geared towards selling the vacation club, which was made clear by the willingness to give away resort dollars and the increased prices on everything you had to purchase that wasn’t included in the stay. Overall, great place, little bit small with only a few restaurants, but everything was solid quality.
A‍n‍t‍o‍n‍i‍o
August 24, 2025
Staff is exceptional, they went out of their way to make our stay memorable. The property itself, although impeccably clean, needs an extensive renovation which has already begun. This resort will be delightful once all renovations have been completed.
C‍a‍m‍e‍r‍o‍n
August 21, 2025
Was very well kept and the staff was amazing. Ive been to probably a dozen resorts and the staff here was top 3 for sure.
K‍i‍m‍i‍k‍o‍ ‍K‍y‍l‍e
August 20, 2025
Upon our arrival, we were warmly greeted in the lobby by Sebastien, who welcomed us with refreshing hand towels and a drink. Max at check-in made us feel right at home by explaining the property and setting the tone for a wonderful stay. The entertainment team kept things lively with different activities every day, ensuring there was never a dull moment. We especially enjoyed spending time with Fermin during the day, as well as the lovely lady (whose name we, unfortunately, forgot) who hosted many of the evening activities. The restaurants were top-notch! Capri Grill quickly became our favorite spot for dinner, while Lola’s Beach was our go-to for comfort food. Across all the restaurants and bars, every server we interacted with was genuine, attentive, and made our dining experiences even better. Housekeeping did a fantastic job of keeping our room spotless every other day, and at checkout, Pablo—and once again Max—made the process seamless and stress-free. The resort itself never felt crowded—it was almost as if we had the place to ourselves. Peaceful, relaxing, and incredibly welcoming. We celebrated both our honeymoon and birthdays during our stay, and to top it off, ******* surprised us with desserts as a preferred guest perk! Overall, it was an amazing experience—from the staff to the food to the atmosphere. We absolutely loved our stay and can’t wait to come back again.

Services & Amenities

Restaurant
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Capri Grill
Style: A la carte
Cuisine: Italian
Open for: Dinner
Dining options: Property guests only
More Amenities
Internet
Outdoor swimming pool
Parking
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2022
  • Number of Rooms: 269
Phone:+52-9843700500
Email:CUNIF-RESERVATIONS@HYATT.COM
With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.

Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Frequently Asked Questions

What are the check-in and check-out times at Hyatt Zilara Riviera Maya?

Check-in time at Hyatt Zilara Riviera Maya starts at 15:00, and check-out time is by 12:00.

Does Hyatt Zilara Riviera Maya have a pool?

Yes, Hyatt Zilara Riviera Maya has a swimming pool for guests.

Are pets allowed at Hyatt Zilara Riviera Maya?

No, pets are not allowed at Hyatt Zilara Riviera Maya.

How much does it cost to stay at Hyatt Zilara Riviera Maya?

Room prices at Hyatt Zilara Riviera Maya vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Hyatt Zilara Riviera Maya from the nearest airport?

The nearest airport is Cozumel International Airport, located about 1 hour 44 mins from hotel by car (44.8 km) away.

What’s the cancellation policy at Hyatt Zilara Riviera Maya?

The cancellation policy at Hyatt Zilara Riviera Maya depends on your room type and booking terms.

Does Hyatt Zilara Riviera Maya offer airport transfers?

No, Hyatt Zilara Riviera Maya does not provide airport transfers for guests.

About This Property

Nearest AirportCozumel International Airport
Distance to Airport44.81KM
Average Price FromIDR15041921
Hotel Star Rating5