Raffles Jakarta

Wonderful staycation

**Always a Great Stay!** I have stayed at this hotel multiple times, and the service is always excellent. The staff are incredibly welcoming and attentive, making each visit enjoyable. I will definitely choose this hotel again next time I’m in town. Highly recommend for anyone looking for great hospitality!

Our room was on 18th floor but somehow we could hear the road traffic with motorbike honking very clearly unfortunately. Hotel could use some upgrade in terms of soundproof. Breakfast spread was superb. However, Japanese soufflé was not fluffy and pretty hard, Japanese sashimi quality was average, sushi roll rice was hard and not up to par, plain croissant was not as buttery and fluffy. The rest of the dishes was delicious and service was impeccable. Coffee was great too.

Raffle Hotel Jakarta offers a luxurious and comfortable stay with stylish rooms, top-notch amenities, and exceptional service. The location is ideal, with easy access to shopping and business areas. The diverse delicious breakfast buffet add to the experience. With friendly, attentive staff, Raffle Hotel is an excellent choice for both business and leisure travelers in Jakarta.

Rooms were very well appointed and good value for this quality. Gym was fair-to-good. Did not use other facilities but the pool/environs appeared to be top notch. Breakfast food quality and selection was good (not great) . I would stay here again.

Booked a Garden View King size bed room. The room was huge and spacious. Wifi speed was OK. No mineral water bottles provided but a manual filling water dispenser provided instead which I do not like. For a 5 star hotel, I believe water bottle should be provided for the hygiene purpose. Check in was a chaos as no staffs approached for check in assistance. Promised to send a welcome drinks to the room but ended up nothing. Breakfast buffet was ok but not up to 5 stars standard. The buffet was normal and plain compared to other 5 star hotel I stayed before in Jakarta. Ordered a tenderloin steak but given a teriyaki chicken instead. Totally not acceptable. The good thing about the breakfast was the bakery and desserts which I think very good. This hotel was connected to the Lotte Mall and accessible from 10am to 10pm. Swimming pool was quite busy and the gym was nice to use. The lifts can be quite busy and have to wait up to 5 minutes during busy period. Overall, if I have other choices, I will not come back to this overrated hotel. Premium price paid but service was so so.