Lotte Arai Resort provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.The resort offers taxi, car hire and shuttle amenities for your ease in navigating around Myoko.When arriving by car, you'll be grateful for the on-site complimentary parking at resort. The resort offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. The resort also features a fireplace, providing a cozy ambience during cool evenings. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by resort ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire resort.Smoking is permitted solely in the specified smoking zones allocated by resort.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at resort come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, a refrigerator and bottled water is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, resort offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Lotte Arai Resort as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the resort, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at resort ensure that enticing and easily accessible options are constantly available. Upon arrival, make sure to explore karaoke rooms and bar to experience enjoyable evening entertainment within the premises.Throughout the day and night, guests can enjoy light refreshments with the resort offering vending machines. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment.Throughout the day, engage in the entertaining activities available at Lotte Arai Resort. Experience the finest of winter activities by taking advantage of the slopes daily, effortlessly accessible with ski slopes, ski equipment rentals and ski lessons situated at your doorstep. Unwind and conclude each day delightfully by stopping by massage, hot tub, steam room, spa and sauna, ensuring a soothing experience.Unwind by the pool at resort and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at resort's poolside bar savoring your preferred concoction.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by resort.
"Thank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence.
First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive.
However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected.
After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards.
Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial."