Hotel Saint Louis, Autograph Collection

This hotel is very clean and has a lot of amenities. The location is convenient to the ballpark and seemed pretty safe. It is a hidden gem in downtown St. Louis that is not what it once was.

Checkin was easy. Parking was expensive ($50 vallet/day). We booked it for the heated rooftop pool, but the pool was not heated and tiny. And the view from the pool was blighted buildings, broken windows and graffiti. The food ranged from amazing to mediocre. Breakfast was great (but $40 for one person. Dinner was $200 for 2 and the steaks were overcooked, the potatoes were nothing like the pictures, and dry. When we arrived at the restaurant we were the only ones there. The lady "working" was sitting in a booth watching TV. But when she seated us our seats had food crumbs all over them. Maybe get up and clean something? She made excellent drinks. Front desk service was incredible both days. When we got to the (corner) room it was incredible. But our experience was taken down a few notches when neither the TV or the record player worked. They came and fixed both but it spoiled "the mood" a little. Also, there's nothing in the minibar. We had to go 12 floors down for waters, soda, etc. Really would have preferred to just have it there and bill it to my room. Overall the place has a beautiful interior with quality materials. Could have lived in the bathroom. Overall I'm glad we had the experience, but I'd probably bring a cooler and eat elsewhere if we go again.

Not worth the Price The roof top pool was extremely small, laughable for the price you pay to stay. The roof top restaurant and bar was not open like it said it would be on the website. The food was ok . Not many choices to pick from on food. Pricing on parking was expensive. Next time ill pay more money to stay at the 4 seasons hotel.

Abandoned buildings next door. Our window looked out to a pile of garbage. Only one person was in charge of valet.

LOCK MALFUNCTION 🚨 The hotel itself was very nice however, we faced a very big issue with our room. After leaving, we were unable to get back into the room with our key cards. Upon returning to the front desk and receiving two new key cards, we still could not get into our room. We waited over 3 1/2 hours at the hotel, unable to leave unable to get our things or do absolutely anything before the hotel offered to provide us another room. The hotel did not offer us any discount or any other accommodations and it was only after 3 1/2 hours and it was already 10 PM before they offered to give us a new room. We stood outside of our room as somebody with a crowbar tried to pry open our door unsuccessfully we were told they were going to have to cut the door down to get our things, but we had to continue waiting as they just kept trying to pry it open. Finally, we got moved to a downgraded room and had no other accommodations discounts or reimbursement. This prevented us from doing anything else the second half of the day because you’re unable to get into our room to grab our things.

Awesome! Cool place. Clean rooms and cool bar. Short walk to Busch stadium and just our mt of the way to avoid the crowds. My wife and I love staying here.